IT Service Desk Analyst Manchester - £28,000-£30,000 - Hybrid working SF Technology is recruiting an IT Service Desk Analyst for an established business in Manchester. Joining a friendly IT team, you will support colleagues across multiple offices, resolving technical issues and keeping users informed throughout. This is a great opportunity for someone with a solid grounding in Microsoft support who enjoys helping people and taking ownership of problems. The role You will provide support over the phone, through the ticketing system and remotely, with occasional hands on support and visits to other offices. Your responsibilities will include: - Troubleshooting Windows 11, Microsoft 365 and everyday hardware and software issues. - Supporting user accounts and access through Active Directory and Microsoft Entra. - Supporting devices through Intune and assisting with mobile device queries. - Setting up laptops and managing starter and leaver requests. - Managing your ticket queue, meeting service targets and escalating issues when needed. - Maintaining clear documentation and contributing to the IT knowledge base. About you You will ideally have around two years of experience in a service desk or IT support role, alongside: - Practical experience supporting Microsoft technologies. - Strong troubleshooting skills and the ability to prioritise a busy workload. - Excellent communication skills and a patient, customer focused approach. - A positive attitude and willingness to learn. Citrix experience would be useful, although training can be provided. A driving licence would also be beneficial but is not essential. Working pattern The role combines office attendance in Manchester with remote working. Flexibility is required to work rotating weekday shifts: What you can expect A salary of £28,000-£30,000, a supportive team and exposure to a broad Microsoft environment. There is scope to develop your skills and pursue internal opportunities as they arise. To find out more, apply with your CV or contact Tommy Parkes at SF Technology at (url removed)
IT Service Desk Analyst employer: SF Partners
SF Partners is an exceptional employer, offering a dynamic and entrepreneurial work culture that prioritises employee development and impact. With ambitious growth plans and a commitment to investing in its people, this Private Equity backed business provides unique opportunities for career advancement, particularly for finance professionals looking to transition into leadership roles. The hybrid working model further enhances work-life balance, making it an attractive place for talented individuals to thrive.
