Customer Service Administrator in Hinckley

Customer Service Administrator £13.50 per hour Hinckley  SF Recruitment is recruiting a Customer Service Administrator for a business based in Hinckley. This varied role combines customer service, sales order processing and administration. You'll be a key point of contact for customers, handling enquiries, preparing quotations and keeping orders progressing smoothly. - Responding to customer enquiries by phone and email. - Preparing quotations and following up on outstanding quotes and samples. - Processing sales orders and invoices accurately. - Supporting new customers with account setup and onboarding. - Maintaining customer details, pricing and sales records across internal systems. - Liaising with sales and operational teams to resolve queries and keep customers updated. - Tracking deliveries and following up with couriers. - Supporting sales reporting, general office administration and ad hoc projects. - Previous experience in customer service, sales administration or order processing. - A confident, professional telephone manner and strong written communication skills. - Excellent attention to detail and accurate data entry skills. - Able to prioritise a busy workload and handle customer queries calmly. - Comfortable using Microsoft Office and business systems; ERP or CRM experience would be useful. - Knowledge of delivery processes, invoicing and payment terms would be advantageous. - A practical, organised approach and willingness to support colleagues. To find out more, please apply with your CV