Head of Service Centre (Field Service) Location: Leeds Contract: Full-Time, Permanent An exciting opportunity has arisen for an experienced Head of Service Centre (Field Service) to lead and transform the service operations of a growing, ambitious business operating within the industrial equipment and packaging machinery sector. Reporting directly to the COO, this is a senior leadership role with full responsibility for the performance, profitability and strategic development of the Service Division. The successful individual will lead a nationwide team of field service engineers and coordinators, driving operational excellence, recurring revenue growth and improved commercial performance. With an ambitious acquisition and growth strategy, the business is looking for a commercially focused leader who can build a scalable, high-performing service operation. Key Responsibilities - Take full ownership of the Service Division P&L, driving revenue growth, profitability and EBITDA performance. - Lead and develop nationwide field engineering and service coordination teams, improving productivity, utilisation and service delivery. - Develop recurring revenue streams through preventative maintenance programmes, long-term service contracts and premium support offerings. - Implement operational improvements, performance KPIs and digital systems to enhance efficiency and customer satisfaction. - Support the integration of acquired businesses, standardising service processes and building a scalable operating model. - Drive a strong health and safety culture while maintaining exceptional service standards and customer relationships. Experience Required - Proven leadership experience within technical service operations, ideally managing nationwide field engineering teams. - Strong commercial acumen with demonstrable experience managing a service P&L and delivering profitable growth. - Track record of developing recurring revenue through service contracts and maintenance programmes. - Experience driving operational transformation, implementing KPIs and improving service performance. - Background in packaging machinery, industrial equipment, automation, manufacturing technology or engineering services would be advantageous. - A hands-on, commercially driven leadership style with the ability to operate strategically and deliver measurable results. This is an excellent opportunity to take ownership of a significant service operation and play a central role in the continued growth and development of an ambitious business
Head of Service Centre (Field Service) employer: SF Partners
SF Partners is an exceptional employer, offering a dynamic and entrepreneurial work culture that prioritises employee development and impact. With ambitious growth plans and a commitment to investing in its people, this Private Equity backed business provides unique opportunities for career advancement, particularly for finance professionals looking to transition into leadership roles. The hybrid working model further enhances work-life balance, making it an attractive place for talented individuals to thrive.
