At a Glance
- Tasks: Lead a team to enhance customer acquisition and drive performance improvements.
- Company: Join a dynamic, performance-driven contact centre with a focus on excellence.
- Benefits: Hybrid working, competitive salary, and a supportive work environment.
- Other info: 6-month contract with opportunities for growth in a collaborative setting.
- Why this job: Make a real impact by guiding teams and improving customer experiences.
- Qualifications: Experience in operations management and strong leadership skills.
The predicted salary is between 37800 - 46200 £ per year.
SF Partners are partnering with a large, performance-driven contact centre to appoint a Senior Operations Manager on a 6-month fixed term contract (maternity cover).
The role oversees a key area of customer acquisition, guiding 4–6 Team Managers and translating data into tangible improvements.
Hybrid working with 2–3 days in the office and a 35-hour week, the successful candidate will drive KPI performance and forecast demand while balancing commercial targets with exceptional customer outcomes.
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Senior Contact Centre Performance Leader (6-Month FTC) in Grantham employer: SF Partners
SF Partners is an exceptional employer, offering a dynamic work environment in Swadlincote, Derbyshire, where innovation and collaboration thrive. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while being part of a high-performing team dedicated to driving success. The company values operational excellence and provides a competitive salary, making it an attractive place for those seeking meaningful and rewarding employment.
