At a Glance
- Tasks: Deliver exceptional customer service across various channels and resolve customer queries.
- Company: Join a multi-award-winning robotics company in Birmingham.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role perfect for problem-solvers who love helping others.
- Why this job: Be part of a luxury brand and make a real difference in customer experiences.
- Qualifications: Experience in customer service, especially in luxury or premium products.
The predicted salary is between 29250 - 35750 £ per year.
SF Partners are working exclusively with a multi award winning robotics company based in Birmingham who are upscaling their operations and looking for a Customer Care Administrator. £28,000 - £35,000 Office based About the Role We are looking for a passionate and customer-focused Customer Care Executive to join our growing team.
Working within a premium luxury brand, you will be responsible for delivering an exceptional customer experience across multiple communication channels, ensuring every interaction reflects the high standards of our brand.
You will manage customer enquiries from initial contact through to resolution, providing a professional, empathetic and proactive service.
This role would suit someone who enjoys problem-solving, thrives in a fast-paced environment and genuinely enjoys helping customers.
Experience supporting customers in the US market and within a luxury or premium product environment is highly desirable.
Key Responsibilities Respond promptly and professionally to customer emails, ensuring all enquiries are handled within agreed service levels.
Deliver exceptional customer service across email, telephone and live chat where required.
Monitor and respond to social media comments and customer messages, maintaining a positive brand reputation.
Resolve customer complaints and queries efficiently, taking ownership through to completion.
Manage customer claims relating to damaged, faulty or missing products.
Liaise with wareh...
Customer Care Administrator employer: SF Partners
SF Partners is an exceptional employer, offering a dynamic work environment in Swadlincote, Derbyshire, where innovation and collaboration thrive. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while being part of a high-performing team dedicated to driving success. The company values operational excellence and provides a competitive salary, making it an attractive place for those seeking meaningful and rewarding employment.
