At a Glance
- Tasks: Manage spare parts sales, customer service, and inventory control using ERP systems.
- Company: Join a dynamic team in Coventry with a focus on innovation and customer satisfaction.
- Benefits: Competitive pay, temp-to-perm opportunity, and a supportive work environment.
- Other info: Collaborative culture with opportunities for process improvement and cross-functional teamwork.
- Why this job: Be part of a fast-paced role that enhances your skills and career growth.
- Qualifications: 4+ years in sales admin or customer service, with ERP experience required.
The predicted salary is between 33000 - 38000 £ per year.
SF Partners are recruiting for a Spare Parts Sales Specialist (Sales Admin) for a business based in Coventry (CV7). Temp to perm, c£18 per hour (£33,000 - £38,000). Must have SAP experience.
Your core tasks will include:
- Spare Parts Quoting & Order Fulfilment - Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system. Process spare parts and service-related orders for UK & Ireland customers using the ERP system. Coordinate customer returns, repairs, invoicing, and credit processes via ERP. Proactively monitor and manage open orders to ensure on-time delivery. Expedite sales order backlog to maximise billing output.
- Customer Service - Maintain and build strong relationships with our customers/suppliers to ensure satisfaction. Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's.
- E-Store & Sales Initiatives - Support customer engagement through the E-Store strategy. Assist customer onboarding to the E-Store digital platform. Collaborate with the European team to enhance transactional efficiency.
- Inventory Control & Availability - Monitor local stock levels and backorders, proactively addressing shortages or risks. Optimise inventory levels to meet customer demands.
- Process Improvement / KPI's / General - Drive improvements in quoting, order processing and customer service processes. Ensure adherence to established processes, standards, and SLA's. Assess and maintain clarity of SLA's, including terms and performance timelines and compliance. Track and report on key aftersales performance KPI's. Work collaboratively across all departments to support business objectives. Any other related duties, as required by the Spare Parts Manager, and such other duties as are within the scope of the job purpose, the title of the post and its grading.
Your profile:
- Experience & Education - Minimum 4 years' experience in aftersales or a similar role - Sales Admin / Sales / Customer Service. Experience using ERP systems (ideally SAP S/4HANA & JDEdwards) & Microsoft 365 applications. Back-office quoting experience in a technical or industrial B2B environment (desirable).
- Skills - Excellent communication skills with strong commercial awareness and a customer-focused approach. An inquisitive mindset with a proactive and persistent approach to resolving customer and system-based challenges, with the ability to prioritise effectively. Strong analytical and complex problem-solving skills. Effective collaborator across cross-functional teams. Adaptable and resilient, with the ability to perform under pressure and in a fast-paced environment.
Spare Parts Sales Specialist in Coventry employer: SF Partners
At SF Partners, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Coventry that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that values customer service excellence. Join us as a Spare Parts Sales Specialist and enjoy competitive pay, a temp-to-perm position, and the chance to make a meaningful impact within our team.
StudySmarter Expert Advice🤫
We think this is how you could land Spare Parts Sales Specialist in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Spare Parts Sales Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get your SAP skills sharp! Since this role requires ERP experience, brush up on your SAP knowledge. Consider taking a quick online course or finding resources that can help you demonstrate your expertise during interviews.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging summary of your experience and how it relates to the Spare Parts Sales Specialist position. This will help you stand out when you meet potential employers or recruiters.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of getting noticed. Plus, it’s super easy to navigate!
We think you need these skills to ace Spare Parts Sales Specialist in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Spare Parts Sales Specialist role. Highlight your experience with SAP and any relevant sales admin or customer service roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in aftersales and how you can contribute to our team at StudySmarter.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. We can't wait to hear from you!
How to prepare for a job interview at SF Partners
✨Know Your SAP Inside Out
Since the role requires SAP experience, make sure you brush up on your knowledge of the system. Be ready to discuss how you've used it in past roles, especially in quoting and order fulfilment. If you can share specific examples of how you improved processes using SAP, that’ll definitely impress!
✨Showcase Your Customer Service Skills
This position is all about building strong relationships with customers. Prepare to talk about your previous experiences in customer service, focusing on how you resolved issues and ensured satisfaction. Think of a couple of success stories where your proactive approach made a difference.
✨Demonstrate Your Problem-Solving Abilities
With the need for strong analytical skills, be ready to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when faced with complex problems, especially those related to inventory control or order processing. This will show your inquisitive mindset and ability to think on your feet.
✨Collaborate and Communicate
As this role involves working across various departments, highlight your collaboration skills. Prepare examples of how you've worked effectively in cross-functional teams. Also, practice clear and concise communication, as this will be key in ensuring everyone is on the same page regarding orders and customer needs.
