At a Glance
- Tasks: Lead customer logistics, manage inventory, and ensure excellent service delivery.
- Company: Dynamic Coventry-based company focused on innovation and customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a supportive environment.
- Why this job: Join a team that values collaboration and continuous improvement in logistics.
- Qualifications: Experience in logistics, strong SAP skills, and a knack for team leadership.
The predicted salary is between 42750 - 52250 £ per year.
SF Partners are working with a business based in Coventry who are looking for a Sales Admin / Logistics Manager to join the team.
Purpose of Role
The Customer Logistics Manager is responsible for leading the Customer Logistics function, ensuring the effective management of pricing, inventory, customer orders, customs compliance, SAP master data, and customer service operations. The role is accountable for delivering excellent customer service, maintaining inventory integrity, ensuring regulatory compliance, and developing a high-performing team.
Key Responsibilities
- Maintain and manage SAP pricing files for Wear & Spare products, Consumables, and third-party products.
- Review and challenge pricing structures to ensure competitiveness within the UK market while protecting margin performance.
- Calculate and maintain selling prices for third-party products in line with agreed margin targets.
- Manage inventory planning activities to ensure optimum stock availability while minimising inventory holding costs.
- Oversee Material Requirements Planning (MRP) to maintain stock levels for fast-moving products and proactively manage slow-moving and obsolete inventory.
- Monitor inventory discrepancies between our systems and Rhenus (3rd Party Logistics), ensuring inventory records remain accurate and aligned.
- Manage procurement and replenishment of third-party stock products.
- Oversee part master data management within SAP, including the creation of new materials, maintenance of substitute parts, and ongoing data integrity.
- Ensure effective communication of new part information and changes to warehouse and operational teams.
- Ensure full compliance with UK import and export customs regulations.
- Manage customs documentation requirements for shipments to Ireland and imports into the UK.
- Liaise with customs clearance providers, freight forwarders, customers, and internal stakeholders to resolve customs, VAT, and duty-related issues.
- Maintain robust processes to support compliance with evolving customs and trade regulations.
- Ensure the integrity and effectiveness of SAP processes within the Customer Logistics function.
- Monitor sales order processing and ensure timely release of customer orders.
- Oversee supplier purchase orders and ensure open orders are actively managed and closed where appropriate.
- Produce and distribute backorder analysis reports, identifying risks and implementing corrective actions.
- Drive continuous improvement in SAP master data accuracy and operational processes.
- Lead and manage the day-to-day activities of the Customer Logistics department.
- Ensure efficient processing of customer orders, quotations, invoicing, and customer enquiries.
- Oversee order fulfilment activities for both Sales and Service departments.
- Manage consignment stock processes and controls.
- Oversee System 3R order processing activities.
- Ensure customs clearance processes are completed accurately and efficiently.
- Monitor departmental performance against service level agreements and customer expectations.
- Lead, coach, and develop the Customer Logistics team to deliver high levels of performance and customer service.
- Ensure team members are fully trained and capable of supporting all core departmental activities.
- Develop succession plans and cross-functional skills to improve team resilience.
- Provide leadership and support during periods of high workload, organisational change, and staff absence.
- Foster a culture of accountability, continuous improvement, collaboration, and customer focus.
- Direct management responsibility for the Customer Logistics team.
- Set objectives, conduct performance reviews, and identify development opportunities.
- Ensure appropriate resource planning and workload management across the department.
Qualifications & Experience
- Proven experience in customer logistics, supply chain, customer service, inventory management, or logistics leadership roles.
- Strong SAP experience, including pricing, material master data, inventory management, purchasing, and order processing.
- Experience of MRP and inventory planning processes.
- Working knowledge of UK customs, import/export procedures, and trade compliance requirements.
- Strong commercial awareness and analytical skills.
- Experience leading and developing teams within a customer-focused environment.
- Excellent communication and stakeholder management skills.
- Experience within a manufacturing, engineering, or industrial business.
- Knowledge of Irish customs and VAT requirements.
- Experience of process improvement and operational excellence initiatives.
- Advanced Excel and reporting capabilities.
Sales Office Admin Manager / Stock in Coventry employer: SF Partners
SF Partners is an exceptional employer, offering a dynamic work environment in Swadlincote, Derbyshire, where innovation and collaboration thrive. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while being part of a high-performing team dedicated to driving success. The company values operational excellence and provides a competitive salary, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Admin Manager / Stock in Coventry
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like SF Partners and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at SF Partners!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like SF Partners keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Sales Office Admin Manager / Stock in Coventry
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to SF Partners:This is your chance to really connect with the team at SF Partners. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at SF Partners
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with SF Partners.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show SF Partners that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at SF Partners. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
