At a Glance
- Tasks: Coordinate customer orders from receipt to delivery, ensuring accuracy and timely communication.
- Company: Join a leading manufacturer in Coventry with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Dynamic role with a chance to improve processes and work with international teams.
- Why this job: Be the vital link between customers and teams, making a real impact on order fulfilment.
- Qualifications: 2+ years in order fulfilment or supply chain coordination; ERP experience preferred.
The predicted salary is between 30000 - 35000 £ per year.
SF Partners are supporting a Coventry (CV7) based Manufacturer in recruiting an Order Fulfilment Specialist on a permanent basis.
Working pattern: full time Monday to Friday
The Order Fulfilment Specialist supports and coordinates the customer order lifecycle, from order receipt through to successful delivery.
The role acts as a central point of coordination between customers, Sales, Commercial, Service, Warehouse, Logistics and European supply teams, ensuring orders are processed accurately, progressed on time and communicated clearly.
The role also supports forecasting, performance reporting and continuous improvement activities across the Supply Chain & Logistics function.
Responsibilities will include
- Order Fulfilment
- Process customer orders accurately and within agreed timescales.
- Maintain accurate and up-to-date order information within SAP and other business systems.
- Coordinate with European supply teams to confirm product availability and delivery schedules.
- Monitor the open order book, identify potential delays and coordinate actions or escalate where required.
- Ensure customer requirements and delivery instructions are accurately recorded and communicated.
- Customer Communication & Coordination
- Act as a key point of contact for customers regarding order progress and delivery information.
- Provide clear and proactive updates on order status, delivery dates and potential delays.
- Coordinate with Sales, Commercial, Service, Warehouse and Logistics teams to resolve order-related issues.
- Manage shared order mailboxes and ensure requests and actions are progressed within agreed timescales.
- Delivery Readiness & Commercial Clearance
- Monitor orders approaching delivery readiness and ensure required internal checks are completed.
- Request customer financial clearance from the Commercial team before delivery arrangements are confirmed.
- Coordinate approved delivery requirements with the Logistics team for transport planning and execution.
- Keep customers informed throughout the delivery process and communicate any changes or delays.
- Forecasting & Planning Support
- Support forecasting activities by maintaining accurate order, backlog and customer demand information.
- Review order trends and provide relevant information to support forecasting discussions.
- Work with Sales and other stakeholders to identify changes in expected customer demand.
- Support activities aimed at improving forecast accuracy and visibility.
- Performance Reporting & Data Analysis
- Monitor and report relevant KPIs, including on-time delivery, backlog and overdue orders.
- Analyse operational data to identify trends, recurring issues and areas requiring attention.
- Prepare reports and analysis to support operational reviews and decision-making.
- Continuous Improvement & Process Development
- Identify opportunities to improve order fulfilment processes, reporting and ways of working.
- Support the development and implementation of procedures and working instructions.
- Contribute to continuous improvement and cross-functional projects.
- Support opportunities to automate and digitalise repetitive activities and reporting.
What We're Looking For
Experience
- 2+ years' experience in order fulfilment, order processing, customer operations or supply chain coordination within a B2B environment.
- Experience using ERP systems; SAP experience would be advantageous.
- Experience communicating with customers and coordinating activities across different departments.
- Experience in manufacturing, engineering, industrial automation or another technical B2B environment would be advantageous.
- Experience working with international teams would be beneficial.
Skills & Attributes
- Strong Microsoft 365 skills, particularly Excel, Outlook, Word and Power Point, with experience using SAP or other ERP systems.
- Excellent attention to detail, data accuracy and organisational skills.
- Clear and professional written and verbal communication skills.
- Proactive and organised, with the ability to prioritise and handle multiple orders and deadlines.
- Strong collaboration skills and confidence working with customers, internal teams and international colleagues.
- Analytical and improvement-focused, with an interest in forecasting, performance reporting and developing better ways of working.
- Experience with reporting, automation or data visualisation tools would be advantageous
StudySmarter Expert Advice🤫
We think this is how you could land Order Fulfilment Specialist in Coventry
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like SF Partners and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at SF Partners!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like SF Partners keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Order Fulfilment Specialist in Coventry
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to SF Partners:This is your chance to really connect with the team at SF Partners. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at SF Partners
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with SF Partners.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show SF Partners that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at SF Partners. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
