At a Glance
- Tasks: Lead a dynamic team to drive performance and client satisfaction in a thriving legal branch.
- Company: Join a growing legal services organisation with ambitious growth plans.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional development.
- Other info: Hands-on role with excellent career progression opportunities.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience in team management and a passion for driving results.
The predicted salary is between 50000 - 52000 £ per year.
Location: Derby Branch
Salary: £45,000 per annum + performance bonus (£50,000-£52,000 OTE)
Hours: Full-time, permanent
The Opportunity
SF Partners is working exclusively with a growing legal services organisation to recruit an experienced Branch Manager for their Derby branch. This hands-on operational leadership role is responsible for the commercial and operational performance of the branch, leading a team of Legal Advisors and Administrators to drive productivity, service quality, client satisfaction and revenue growth. The role requires a highly visible presence within the branch, coaching colleagues, observing client interactions, reviewing performance and ensuring operational excellence across the business.
Key Responsibilities
- Leadership & Performance Management
- Lead, motivate and develop a team of Legal Advisors and Administrators.
- Drive a high-performance culture through coaching, accountability and regular performance reviews.
- Conduct one-to-one meetings, performance discussions and structured development plans.
- Manage underperformance effectively, implementing improvement plans where required.
- Support recruitment, onboarding and ongoing development of team members.
- Commercial & Operational Performance
- Take ownership of branch revenue, productivity, profitability and key performance indicators.
- Monitor performance data and implement actions to improve branch results.
- Drive improvements in conversion rates, advisor productivity, customer satisfaction and overall branch performance.
- Identify opportunities to increase local market presence, client engagement and referral activity.
- Ensure the branch consistently delivers against operational and commercial objectives.
- Client Experience & Quality
- Ensure clients receive a professional, compliant and high-quality service throughout their journey.
- Maintain oversight of branch workflows and operational processes.
- Drive a right-first-time culture focused on quality, efficiency and client satisfaction.
- Respond appropriately to escalated client concerns and feedback.
- Compliance & Governance
- Ensure all branch activities are delivered in line with regulatory requirements and internal standards.
- Maintain strong controls around compliance, data protection and quality assurance.
- Support audit readiness and continuous improvement initiatives.
- Community Presence
- Act as an ambassador for the branch within the local community.
- Support local networking, referral-building and community engagement activities.
- Help strengthen the branch's profile and reputation within the Derby area.
Candidate Profile
We are seeking an experienced people leader who can demonstrate current team management responsibility, success leading teams in a target-driven or performance-focused environment, strong coaching, leadership and performance management skills, experience driving operational improvement through data and observation, commercial awareness and the ability to influence branch profitability and growth, a hands-on leadership style with a strong branch presence, and excellent communication, organisation and stakeholder management skills. Legal qualifications are not required. Our client is seeking a proven operational leader with the ability to deliver results through effective people management, accountability and commercial awareness.
Reward & Benefits
- £45,000 basic salary.
- Performance bonus (£50,000-£52,000 OTE).
- Statutory benefits.
- Professional development and career progression opportunities.
- Opportunity to join a growing legal services organisation with ambitious plans for future growth.
Location & Working Pattern
This role is based primarily at the Derby branch. Daily branch presence is essential. Standard branch hours are Monday to Friday; flexibility may be required to support branch performance, local initiatives, client demand and community engagement activities.
Branch Manager - Derby employer: SF Partners
SF Partners is an exceptional employer, offering a dynamic work environment in Derby where you can lead and inspire a dedicated team of Legal Advisors and Administrators. With a strong focus on professional development, performance management, and community engagement, employees are empowered to drive operational excellence while enjoying competitive salaries and performance bonuses. Join us to be part of a growing legal services organisation that values your contributions and fosters career progression.
