At a Glance
- Tasks: Troubleshoot tech issues and guide customers through setup and updates.
- Company: Innovative UK tech business with a focus on premium connected hardware.
- Benefits: Competitive salary, hands-on experience, and a supportive team environment.
- Other info: Onsite role in Birmingham with opportunities for growth.
- Why this job: Join a dynamic team and make a difference for customers worldwide.
- Qualifications: Experience with hardware support and strong troubleshooting skills.
The predicted salary is between 38250 - 46750 £ per year.
SF Technology is partnering with an innovative UK technology business looking to hire a Technical Support Specialist.
You'll support an international customer base using a premium connected hardware product, resolving technical issues across hardware, connectivity, software and firmware.
What you'll be doing:
- Troubleshooting technical and connectivity issues
- Guiding customers through setup and software updates
- Diagnosing hardware, software and network faults
- Investigating returned products and resolving repairable issues
- Managing support tickets and escalating complex faults to engineering
- Supporting warranty claims, returns and replacement parts
What we're looking for:
- Experience supporting hardware, IoT devices, consumer electronics or IT equipment
- Strong technical aptitude and troubleshooting ability
- Clear and patient customer communication
- Experience with ticketing or helpdesk platforms
- A proactive and curious approach with strong ownership
- Willingness to work predominantly onsite in Birmingham
Apply now or contact SF Technology for a confidential discussion.
Technical Support Specialist in Birmingham employer: SF Partners
SF Partners is an exceptional employer, offering a dynamic work environment in Swadlincote, Derbyshire, where innovation and collaboration thrive. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while being part of a high-performing team dedicated to driving success. The company values operational excellence and provides a competitive salary, making it an attractive place for those seeking meaningful and rewarding employment.
