At a Glance
- Tasks: Drive customer satisfaction using data-driven decisions and collaborate across teams.
- Company: Market-leading scale-up in Birmingham, utilising AI and automation technology.
- Benefits: Competitive salary, hybrid working, bonus scheme, and share options.
- Other info: Exciting growth phase with clear progression opportunities.
- Why this job: Join a dynamic team and make a real impact in customer success.
- Qualifications: Experience in client success within tech, strong communication skills, and a passion for improvement.
The predicted salary is between 70000 - 75000 € per year.
Client Success Manager with experience making data driven decisions to drive customer satisfaction is sought by a market leading scale up based in Birmingham city centre. Operating as a true disrupter in their field, this scale up is utilising the latest in AI, cloud and automation technology to drive success within the professional services space.
With extensive UK growth planned over the coming months, this Client Success Manager will be the figurehead of customer satisfaction using data driven decision making to review, improve and scale the customer journey whilst working closely with sales, marketing, operations, technology and product to embed automation ensuring the customer receives a market leading level of service and continuity.
This role would suit an experienced Client Success Manager with experience working within a product focussed tech business (SaaS, FinTech, Martech etc) who is looking for the autonomy to innovate and progress in a collaborative, delivery focussed environment.
This Client Success Manager based near Birmingham should have most of the following key skills:
- Demonstrable experience owning customer success improvements
- Experience achieving strong NPS/CSAT scores in a client services role within a tech business
- Strong data driven decision making to drive ROI through communication cadences
- A real passion for self-improvement and progression
- A tailored, people centric approach to customer service
- Excellent communication & presentation skills
- Any experience working in a high growth, dynamic scale up would be a plus
In return, this Client Success Manager based near Birmingham offers:
- Starting salary of £70,000 - £75,000
- Long term hybrid, flexible working
- Bonus scheme
- Clear progression pathway
- Electric company car scheme
- Death in service
- 25 days holiday
- Share options
So if you like the sound of joining a true innovator at an exciting growth phase, please apply now to be considered.
Client Success Manager in Birmingham employer: SF Partners
Join a dynamic scale-up in Birmingham city centre that is at the forefront of innovation, utilising cutting-edge AI and automation technology to redefine customer success. With a strong focus on employee growth, this company offers a collaborative work culture, flexible hybrid working arrangements, and a clear progression pathway, making it an excellent employer for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Success Manager role. Personal connections can give you insights that make you stand out.
✨Tip Number 2
Prepare for the interview by diving deep into the company's use of AI, cloud, and automation technology. Show us that you understand how these tools can enhance customer satisfaction. Bring examples of how you've used data-driven decisions in your past roles to drive success.
✨Tip Number 3
Practice your communication and presentation skills. As a Client Success Manager, you'll need to convey complex ideas simply. Try explaining your previous successes in customer service to a friend or family member to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining a market leader in the tech space. Let’s get you that interview!
We think you need these skills to ace Client Success Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Success Manager. Highlight your experience in customer success improvements and data-driven decision making, as these are key for us.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Include specific examples of how you've improved NPS/CSAT scores or driven ROI in previous roles.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer service and how your tailored, people-centric approach aligns with our values at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at SF Partners
✨Know Your Data
As a Client Success Manager, you'll need to demonstrate your ability to make data-driven decisions. Brush up on relevant metrics like NPS and CSAT scores, and be ready to discuss how you've used data to improve customer satisfaction in previous roles.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Prepare examples of how you've effectively communicated with clients and internal teams. Think about times when your communication led to successful outcomes or improved customer experiences.
✨Emphasise Your Collaborative Spirit
This position requires working closely with various departments. Be prepared to share experiences where you collaborated with sales, marketing, or tech teams to enhance the customer journey. Highlight your ability to work in a dynamic, fast-paced environment.
✨Demonstrate Your Passion for Improvement
The company values self-improvement and innovation. Share your personal development journey and any initiatives you've taken to enhance customer service. Discuss how you stay updated with industry trends and how you apply that knowledge to drive success.
