Account Administrator – Marketing & Client Support
Mountsorrel
£24,000–£26,000 per annum
Monday to Friday, 9:00am–5:30pm
Office-based
Are you a marketing graduate seeking a varied role where you can develop your skills in client support, campaign coordination and account administration?
We are recruiting for a busy agency specialising in reward, incentive and recognition programmes for a diverse range of clients. Working closely with Account Managers, you will help ensure programmes run smoothly, support marketing communications and act as a key point of contact for customers and suppliers.
This role is ideal for marketing or business graduates, or individuals with administration or customer service experience looking to transition into an agency environment.
Key Responsibilities
- Respond to client and programme participant enquiries via telephone and email.
- Manage programme inboxes, resolve queries and escalate complaints when necessary.
- Support Account Managers with communication plans, campaign ideas and email creation.
- Update website content and maintain accurate customer records.
- Check, prepare and upload programme data.
- Use Excel to analyse data and produce reports.
- Coordinate supplier orders, monitor costs and verify orders against agreed budgets.
- Assist with project administration and attend client meetings as required.
Person Specification
- Strong communication skills with a friendly and professional manner.
- Excellent attention to detail and confidence working with data.
- Good organisational skills with the ability to manage competing priorities.
- Proficient in Microsoft Office, particularly Excel.
- Interest in marketing, client relationships and campaign delivery.
- A proactive team player with a keen willingness to learn.
- Experience with email campaigns, website content or content management systems is desirable.
- Knowledge of advanced Excel functions such as pivot tables and VLOOKUP is advantageous but not essential.
What We Offer
This role provides practical experience across marketing support, account administration and customer service, offering plenty of variety and opportunities for development.
Based at the company’s Mountsorrel offices, with occasional UK travel.
How to Apply
To apply, please submit your CV or contact Natalie at SF Partners for further information.
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