At a Glance
- Tasks: Support suppliers in onboarding to digital systems and ensure a smooth transition.
- Company: Join a dynamic team focused on supplier digitisation.
- Benefits: Competitive daily rate, collaborative environment, and valuable project experience.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping suppliers adapt to new technologies.
- Qualifications: Strong communication skills and experience in customer service or project coordination.
The predicted salary is between 25200 - 30800 £ per year.
We are recruiting a proactive and highly organised Supplier Onboarding Specialist to support an exciting project. This is a fantastic opportunity for someone with experience in supplier engagement, customer service, account coordination, procurement support or onboarding who enjoys working in a fast-paced, target-driven environment. The project involves transitioning suppliers onto either an Electronic Data Interchange (EDI) system or a self-service invoicing portal. You will play a key role in contacting suppliers, guiding them through the onboarding process and ensuring they are successfully set up on the relevant platform.
The Role
- Proactively contact suppliers via telephone and email to support and drive onboarding activity.
- Manage the supplier onboarding process from initial contact through to successful completion.
- Guide suppliers through registration, portal access and system setup.
- Answer supplier queries, troubleshoot issues and provide ongoing support.
- Monitor onboarding progress, maintain accurate records and update tracking systems.
- Follow up with suppliers to ensure onboarding deadlines and targets are achieved.
- Identify and escalate any issues that could delay the onboarding process.
- Liaise with internal teams to ensure a smooth and efficient transition.
- Deliver a professional and positive experience for suppliers throughout the project.
About You
We are keen to speak with candidates who have experience in supplier onboarding, customer service, account management, procurement administration, project coordination or similar roles. You will ideally have:
- Excellent communication skills and confidence speaking with suppliers over the telephone.
- Experience managing high volumes of outbound calls, emails or customer engagement.
- Strong organisational skills and the ability to manage multiple tasks and priorities.
- A proactive approach, with the confidence to chase outstanding information and follow up regularly.
- Good attention to detail and experience maintaining accurate records.
- Strong IT skills, including Microsoft Office and experience using CRM or online portal systems.
- The ability to work independently while contributing to wider team targets.
- Experience with EDI systems, invoicing portals, supplier management or digital onboarding would be advantageous but is not essential.
What's on Offer?
- Opportunity to work on a major supplier digitisation programme.
- Varied role combining supplier engagement, administration and project coordination.
- Collaborative team environment.
- This position would suit someone who enjoys building relationships, solving problems and working towards clear project targets.
If you have strong communication and organisational skills and enjoy a busy, supplier-facing role, we would love to hear from you. Apply today for further information.
Onboarding Coordinator in Leicester employer: SF Partners Careers
Join a dynamic and innovative technology start-up in Birmingham, where your contributions as a Mechanical Lead will directly shape the future of cutting-edge AI-enabled products. With a strong emphasis on collaboration and creativity, the company fosters a vibrant work culture that encourages personal growth and professional development, offering competitive salaries, bonuses, and a range of benefits. This is not just a job; it's an opportunity to take ownership of exciting projects and be part of a passionate team driving technological advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Coordinator in Leicester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like SF Partners Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like SF Partners Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Onboarding Coordinator in Leicester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to SF Partners Careers.
How to prepare for a job interview at SF Partners Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in SF Partners Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services SF Partners Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
