SF Partners are recruiting an experienced rent arears officer for a housing organisation in Coventry.
Supporting the team with additional workload following an acquisition, you'll handle rent arrears and income-related queries, working with customers to resolve outstanding balances and agree affordable repayment arrangements.
What You'll Be Doing
Proactively contacting customers about rent arrears.
Agreeing repayment arrangements based on individual circumstances.
Resolving income-related queries and investigating disputed balances.
Identifying customers who need additional support and making appropriate referrals.
Maintaining accurate records and escalating cases where needed.
What You'll Bring
Previous rent arrears experience is essential.
A good working understanding of arrears collection and managing cases at the pre-legal stage.
Confidence handling sensitive conversations and negotiating repayments.
The ability to manage your workload and get up to speed quickly.
Training will be provided on systems and internal processes, so experience of a particular housing system isn't required.
What You'll Get in Return
Hybrid working, with 2-3 days in the Coventry office each week.
Full-time hours, normally 9am-5pm, with some flexibility on start and finish times.
On-site parking.
Interviews are taking place this week. If you have rent arrears experience and are available for a temporary assignment, please apply or contact for more information.
Rent arrears officer in Coventry employer: SF Partners Careers
Join a dynamic and innovative technology start-up in Birmingham, where your contributions as a Mechanical Lead will directly shape the future of cutting-edge AI-enabled products. With a strong emphasis on collaboration and creativity, the company fosters a vibrant work culture that encourages personal growth and professional development, offering competitive salaries, bonuses, and a range of benefits. This is not just a job; it's an opportunity to take ownership of exciting projects and be part of a passionate team driving technological advancements.
