At a Glance
- Tasks: Lead customer success initiatives and enhance the customer journey using data-driven strategies.
- Company: Innovative scale-up in Birmingham, disrupting the professional services sector with AI and automation.
- Benefits: Competitive salary, hybrid working, bonus scheme, and share options.
- Other info: Opportunity for career progression in a fast-growing tech environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction and service excellence.
- Qualifications: Experience in customer success, strong data analysis skills, and excellent communication abilities.
The predicted salary is between 80000 - 90000 £ per year.
A market leading scale up based in Birmingham city centre is seeking a Head of Customer Success with experience making data driven decisions to drive customer satisfaction. Operating as a true disrupter in their field, this scale up is utilising the latest in AI, cloud and automation technology to drive success within the professional services space.
With extensive UK growth planned over the coming months, this Head of Customer Success will be the figurehead of customer satisfaction, using data driven decision making to review, improve and scale the customer journey whilst working closely with sales, marketing, operations, technology and product to embed automation, ensuring the customer receives a market leading level of service and continuity.
This role would suit a senior Client Success Manager looking to step up or a head of department with experience building a customer success strategy from the ground up, ideally working within a product focussed tech business (SaaS, FinTech, Martech etc). In return, this Head of Customer Success will be given the autonomy to innovate and progress in a collaborative, delivery focussed environment.
This Head of Customer Success based near Birmingham should have most of the following key skills:
- Demonstrable experience owning customer success improvements
- Experience achieving strong NPS/CSAT scores in a client services role within a tech business
- Strong data driven decision making to drive ROI through communication cadences
- A real passion for self-improvement and progression
- A tailored, people centric approach to customer service
- Excellent communication & presentation skills
- Any experience working in a high growth, dynamic scale up would be a plus
In return, this Head of Customer Success based near Birmingham offers:
- Starting salary of £80,000 - £90,000
- Long term hybrid, flexible working
- Bonus scheme
- Clear progression pathway
- Electric company car scheme
- Death in service
- 25 days holiday
- Share options
So if you like the sound of joining a true innovator at an exciting growth phase, please apply now to be considered.
Head of Customer Success in Birmingham employer: SF Partners Careers
Join a dynamic and innovative technology start-up in Birmingham, where your contributions as a Mechanical Lead will directly shape the future of cutting-edge AI-enabled products. With a strong emphasis on collaboration and creativity, the company fosters a vibrant work culture that encourages personal growth and professional development, offering competitive salaries, bonuses, and a range of benefits. This is not just a job; it's an opportunity to take ownership of exciting projects and be part of a passionate team driving technological advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SF Partners Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SF Partners Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Customer Success in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SF Partners Careers:Your cover letter is your chance to shine! Tell us why you want to work at SF Partners Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SF Partners Careers!
How to prepare for a job interview at SF Partners Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
