At a Glance
- Tasks: Lead and develop a team of NOC engineers while ensuring top-notch service delivery.
- Company: Growing managed services organisation in Bolton with a focus on people and processes.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Monday to Friday office-based role with occasional flexibility.
- Why this job: Shape the future of a dynamic NOC function and make a real impact.
- Qualifications: Experience in NOC or service operations and proven team leadership skills.
The predicted salary is between 45000 - 45000 € per year.
Location: Bolton (office-based)
Salary: £45,000
SF Technology is recruiting a NOC Team Leader for a growing managed services organisation in Bolton. This role is focused on people, process, and service delivery within a Network Operations environment, not technical leadership.
The Role
You'll take ownership of the day-to-day running of the NOC, ensuring the team operates effectively, SLAs are met, and customers receive a high standard of service. Working alongside technical specialists, your focus will be on team leadership, operational performance, and continuous improvement.
Key Responsibilities
- Lead, coach, and develop a team of NOC engineers
- Oversee daily operations (tickets, incidents, escalations)
- Drive SLA performance and structured processes
- Improve customer experience and communication
- Ensure smooth handovers and operational continuity
- Produce operational and service reports
- Embed best practices and support new tools/systems
Skills & Experience
- Experience in a NOC, MSP, ISP, or service operations environment
- Proven team leadership / mentoring experience
- Strong understanding of incident management and SLAs
- Customer-focused with excellent communication skills
- Organised, process-driven, and able to manage multiple priorities
- Technical: Understanding of network operations / connectivity
- Familiarity with Cisco or similar technologies beneficial
- Deep technical expertise not required
Additional Info
- Monday–Friday (40 hours)
- Office-based in Bolton
- Occasional flexibility required
- Must meet UK residency requirements (5+ years) for security clearance
The Opportunity
A chance to shape and mature a growing NOC function, improve service delivery, and develop within a business investing in its operations team.
Senior Engineer .NET employer: SF Partners Admin
SF Technology is an exceptional employer, offering a dynamic work environment in Bolton where you can lead and develop a dedicated team of NOC engineers. With a strong focus on employee growth and continuous improvement, the company fosters a culture of collaboration and innovation, ensuring that you have the resources and support to excel in your role while delivering outstanding service to customers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Engineer .NET
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local meetups or online webinars related to NOC operations. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and operational performance. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your customer-focused mindset during interviews. Share specific examples of how you've improved customer experience in past roles. This will highlight your fit for the NOC Team Leader position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Engineer .NET
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant NOC or service operations background to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the NOC Team Leader role. Share specific examples of how you've led teams and improved service delivery in previous positions.
Showcase Your Communication Skills:Since this role is all about people and processes, make sure your application demonstrates your excellent communication skills. We want to see how you can improve customer experience and team dynamics!
Apply Through Our Website:For the best chance of success, apply directly through our website. It helps us keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at SF Partners Admin
✨Know Your NOC Inside Out
Before the interview, make sure you understand the key responsibilities of a NOC Team Leader. Familiarise yourself with concepts like SLAs, incident management, and customer service excellence. This will help you speak confidently about how you can lead and improve operations.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Highlight your coaching and mentoring abilities, as these are crucial for the role. Be ready to discuss how you can motivate your team and enhance their performance.
✨Communicate Clearly and Effectively
Since this role is customer-focused, practice articulating your thoughts clearly. Think about how you would handle customer communications and escalations. Demonstrating strong communication skills during the interview will show that you can maintain high standards of service delivery.
✨Emphasise Continuous Improvement
Be prepared to discuss how you approach continuous improvement in a NOC environment. Share any strategies or tools you've used to enhance operational performance. This shows that you're not just about maintaining the status quo but are eager to drive positive change.
