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- Tasks: Lead a team to ensure top-notch service and smooth operations in a healthcare setting.
- Company: Dynamic organisation focused on patient care and team support.
- Benefits: Competitive salary, free parking, and opportunities for professional growth.
- Other info: Join a supportive team in a vibrant city centre location.
- Why this job: Make a real difference in patient services while developing your leadership skills.
- Qualifications: Strong leadership and communication skills with experience in administration.
The predicted salary is between 35000 - 40000 £ per year.
Location: Leicester City Centre (Free Parking Available)
Salary: £35,000-£40,000 per year
Hours: 37.5 hours per week
Department: Administration Leadership Team
About the Role
We are recruiting on behalf of our client for a Patient Services Manager to oversee the reception and administration function of the organisation. This is a leadership role responsible for managing a team, ensuring excellent service delivery, and supporting the day-to-day operations of the administration team. You will work closely with senior leadership to develop and maintain effective systems, support staff, and ensure a positive experience for all visitors and customers.
Key Responsibilities
- Staff Management
- Line manage the administration/reception team, supporting productivity and development
- Conduct regular supervisions, appraisals, and management meetings
- Oversee the induction process for new staff, ensuring all milestones are met
- Motivate, support, and lead staff, modelling organisational values
- Ensure staff are trained and aware of policies relevant to their roles
- Monitor workload and allocate tasks effectively, resolving issues as they arise
- Manage team rotas, leave requests, and staffing cover to ensure smooth operations
- Participate in recruitment and retention of staff as required
- Operational Delivery
- Ensure timely and professional handling of all telephone and visitor enquiries
- Manage phone systems, answering procedures, and messages
- Support teams by providing resources and guidance to complete tasks efficiently
- Maintain booking systems and schedules, including room bookings and shared resources
- Ensure notice boards, displays, and communications are up to date
- Review and improve operational systems and processes through audits and feedback
- Induct visiting or temporary staff, completing necessary documentation
- Customer / Visitor Services
- Ensure up-to-date information is maintained for all visitors and enquiries
- Handle complex enquiries and act as a first point of contact for complaints
- Maintain feedback systems and ensure lessons learned are shared
- Organise and lead customer/visitor engagement initiatives
Knowledge & Skills
- Strong understanding of organisational values and procedures
- Proficient in relevant IT systems and software
- Knowledge of scheduling, booking, and administrative systems
- Excellent leadership, organisational, and communication skills
- Commitment to personal and team professional development
Apply Now
If this looks suitable, apply today to join a dynamic and supportive team.
Patient Services Manager in Leicester employer: SF Partners Admin
Contact Detail:
SF Partners Admin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings for a Patient Services Manager. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience managing teams and improving operational systems.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to share specific examples of how you've led teams and enhanced service delivery in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Patient Services Manager in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Patient Services Manager role. Highlight your leadership experience and any relevant administrative skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about patient services and how your values align with ours. Keep it engaging and personal – we want to get to know you!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead and improve operations. Numbers and examples can really make your application stand out to us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at SF Partners Admin
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Manager. Familiarise yourself with the key tasks like staff management and operational delivery. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style. Think of specific examples where you've motivated or developed staff. Highlighting your ability to lead effectively will show that you're the right fit for their administration leadership team.
✨Prepare for Customer Service Scenarios
Expect questions about handling complex enquiries and complaints. Prepare some scenarios from your past experiences where you successfully resolved issues or improved customer satisfaction. This will illustrate your commitment to providing excellent service delivery.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their current challenges in patient services or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.