At a Glance
- Tasks: Lead a dynamic customer service team and ensure exceptional experiences for clients.
- Company: Join a growing business in Leicestershire with a focus on customer satisfaction.
- Benefits: Competitive salary of £35,000 and opportunities for career growth.
- Other info: Collaborative environment with a focus on operational excellence and customer retention.
- Why this job: Make a real impact by enhancing customer relationships and driving team success.
- Qualifications: Proven experience in customer service management and team leadership skills.
EXCLUSIVE ROLE Customer Service Manager Full Time £35,000 Permanent Leicestershire Are you an accomplished Customer Service Manager who excels at leading teams, overcoming challenges, and delivering exceptional customer experiences? SF Partners are seeking a proactive and organised Customer Service Manager to join a growing business, playing a crucial role in ensuring customers receive outstanding service from initial enquiry through to completion. This varied role combines people management, operational planning, and customer relationship management, with a focus on identifying opportunities to increase revenue from existing clients. You will lead a small customer service team, ensuring installations, servicing, and breakdowns are scheduled efficiently to provide a seamless customer journey. Close collaboration with the Operations and Technical teams is essential to maximise engineering resources, resolve issues swiftly, and ensure work is completed correctly the first time. Alongside operational duties, you will build strong customer relationships, prepare quotations, identify opportunities for additional work, and support customer retention through exemplary service. Key Responsibilities Lead, coach, and support the Customer Service team to achieve high performance. Deliver an outstanding customer experience w...
Customer Service Manager in Leicester employer: SF Partners Admin
As a Principal Platform Engineer, you will join a forward-thinking company that prioritises innovation and employee development. With a hybrid working model and offices in vibrant locations like Bristol and London, we offer a collaborative work culture that fosters growth and creativity, alongside competitive salaries and comprehensive benefits. Our commitment to delivering secure, cloud-native platforms ensures that your work will have a meaningful impact on the UK's technological landscape.
