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For Companies At a Glance
- Tasks: Engage with customers, manage accounts, and provide top-notch support in a dynamic environment.
- Company: Join a fresh, innovative healthcare business in Derby that's on the rise.
- Benefits: Competitive salary, excellent bonus potential, and genuine career progression.
- Other info: Flexible shifts and a chance to shape a new customer support function.
- Why this job: Be part of a growing team delivering exceptional customer experiences 24/7.
- Qualifications: Strong communication skills and experience in customer service and relationship building.
The predicted salary is between 30000 - 30000 £ per year.
SF Recruitment are excited to be exclusively partnering with a fresh, forward-thinking and innovative business in Derby to recruit an Account Manager. This is a fantastic opportunity to join a rapidly growing company within the healthcare sector, where you'll play a key role in delivering outstanding customer support and building long-term relationships with clients. If you're passionate about customer experience, enjoy working in a fast-paced environment, and want to be part of an exciting growth journey, we'd love to hear from you.
About the Role
As part of the company's continued expansion, the business is developing a 24-hour, 7-day customer support and outreach function to ensure customers receive an exceptional level of service at all times. The department will operate on a rotating shift basis:
- 6am – 2pm
- 2pm – 10pm
- 10pm – 6am
With up to three people per shift, flexibility around working patterns and weekend coverage will be essential as the team continues to grow. This role combines customer service, account management, relationship building, and subtle consultative sales, working with existing and warm customers rather than cold leads.
Key Responsibilities
- Using the CRM system to manage and contact existing and warm customers from a service-led perspective
- Contacting customers who have abandoned orders to understand concerns and support them in completing their purchase confidently
- Engaging with customers whose subscriptions are nearing expiry and promoting the benefits of renewing
- Informing and educating customers about upcoming product launches while gathering valuable feedback
- Guiding customers through the sales process for newly launched products
- Building strong customer relationships to naturally identify upselling opportunities
- Delivering excellent customer support as part of a 24/7 customer service operation
We Are Looking For
- Strong experience in objection handling and problem solving
- A hands-on and thorough approach to work
- Excellent communication and relationship-building skills
- Strong customer service and administrative experience
- IT literate and confident using CRM systems and software
- A team player with a flexible approach to shifts and weekend working
Why Apply?
- Join a business in an exciting period of growth
- Genuine progression and development opportunities
- Be part of building a new 24/7 customer support function
- Competitive earning potential with an excellent bonus structure
- Work within an innovative and rewarding healthcare-focused environment
Interested? Apply now through SF Recruitment to be considered for this exclusive opportunity.
Outreach Advisor in Derby employer: SF Partners Admin
Contact Detail:
SF Partners Admin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outreach Advisor in Derby
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their values and goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Outreach Advisor in Derby
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through. We want to see that you're genuinely excited about the role and the opportunity to contribute to our innovative team.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and account management. We love seeing how your skills align with what we're looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to apply through SF Recruitment’s website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you.
How to prepare for a job interview at SF Partners Admin
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and recent developments in the healthcare sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their innovative team.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer support and relationship building, prepare specific examples from your past experiences where you've excelled in these areas. Think about times when you handled objections or solved problems for customers, as these stories will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle customer interactions. Practice responding to questions like, 'How would you approach a customer who is hesitant to complete their purchase?' This will demonstrate your consultative sales skills and ability to engage with warm customers.
✨Flexibility is Key
Given the rotating shift structure, be prepared to discuss your availability and flexibility regarding working hours. Highlight your willingness to adapt to different shifts and your enthusiasm for being part of a 24/7 customer support function. This shows that you're ready to contribute to the team's growth and success.