At a Glance
- Tasks: Lead a dynamic team in a fast-paced outbound call centre, driving performance and strategy.
- Company: Join a growing business with a strong focus on leadership and career progression.
- Benefits: Negotiable salary, performance bonuses, and opportunities for career advancement.
- Other info: Enjoy a vibrant office culture in Derby with strong leadership visibility.
- Why this job: Make a real impact by shaping the future of lead generation in a supportive environment.
- Qualifications: Proven experience in leading high-volume contact centres and achieving sales KPIs.
The predicted salary is between 60000 - 80000 £ per year.
The rewards:
- Salary negotiable
- Performance-related bonus scheme
- OTE available subject to performance
- Career progression within a growing business
- Senior leadership visibility and influence across the organisation
- Office-based role in Derby HQ
- Permanent
The role of Head of Lead Generation Call Centre:
- Lead a 35-person outbound contact centre operation including Managers and Team Leaders
- Own core KPIs including contact rates, appointments booked, booked-to-sat ratio, and cost per acquisition
- Drive daily performance across the sales floor through coaching, feedback, and live management
- Analyse performance data and implement immediate improvements where required
- Embed a high-performance, compliant, and customer-focused sales culture
- Own the end-to-end outbound lead strategy across all customer and will-bank data sets
- Define call prioritisation, segmentation, and campaign sequencing
- Lead data cleansing initiatives to improve contactability and conversion rates
- Monitor and report on lead quality metrics and pipeline performance
- Work closely with the wider branch network to align appointment flow with advisor capacity
- Forecast demand and manage outbound capacity planning across teams and shifts
- Ensure efficient use of dialler systems, workforce planning tools, and resource allocation
- Lead, coach, and develop the Call Centre Manager and Team Leaders
- Build strong progression pathways across the contact centre structure
- Reduce attrition and sickness through improved engagement and leadership visibility
- Manage performance consistently, fairly, and proactively
The ideal Head of Lead Generation Call Centre:
- Proven experience leading a high-volume outbound contact centre (30+ FTE)
- Strong track record of delivering against sales and performance KPIs
- Hands-on leadership style with experience coaching teams and managers
- Strong commercial and analytical capability with a data-led mindset
- Experience improving conversion rates, contactability, or operational efficiency
- Background in regulated, sales-led, or high-volume environments (legal, financial services, insurance, utilities, or telecoms) advantageous
- Strong understanding of CRM, dialler systems, and workforce planning tools
Head of Lead Generation Call Centre employer: SF-Partner Hiredonline
As the Head of Lead Generation Call Centre at our Derby HQ, you will join a dynamic and supportive work culture that prioritises employee growth and development. With a focus on performance-related bonuses and clear career progression pathways, we empower our leaders to make impactful decisions while fostering a high-performance environment. Our commitment to coaching and engagement ensures that you will thrive in your role, making this an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Lead Generation Call Centre
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Lead Generation Call Centre role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leading a high-volume outbound contact centre. Think about your past experiences and how they align with the KPIs mentioned in the job description. We want you to shine!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive performance improvements in previous roles. This is key for a position that requires a strong commercial and analytical capability.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Head of Lead Generation Call Centre
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Lead Generation Call Centre. Highlight your experience in leading high-volume outbound contact centres and any relevant KPIs you've smashed in the past. We want to see how you can bring that magic to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven performance and improved conversion rates in previous positions. We love a good story!
Show Off Your Data Skills:Since this role involves a lot of data analysis, make sure to showcase your analytical capabilities. Mention any tools or systems you've used to monitor performance metrics and how you've implemented improvements based on data insights. We’re all about that data-driven decision-making!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at SF-Partner Hiredonline
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role. Brush up on metrics like contact rates, booked-to-sat ratios, and cost per acquisition. Being able to discuss these confidently will show that you understand what drives success in a lead generation environment.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in high-pressure situations. Think about times when you’ve coached team members to improve their performance or how you’ve fostered a high-performance culture. This is your chance to demonstrate your hands-on leadership style and how it can benefit the company.
✨Data-Driven Mindset
Since the role requires strong analytical skills, be ready to discuss how you’ve used data to drive improvements in previous roles. Bring specific examples of how you’ve analysed performance data and implemented changes that led to better conversion rates or operational efficiency.
✨Engagement Strategies
Think about ways you’ve improved team engagement and reduced attrition in past positions. Be prepared to share your strategies for keeping morale high and ensuring that your team feels supported. This will highlight your ability to manage performance proactively and fairly.
