At a Glance
- Tasks: Support the sales team by managing customer enquiries and administrative tasks.
- Company: Join SF Express, a leader in innovative logistics solutions.
- Benefits: Competitive salary, bonuses, career development, and health benefits.
- Other info: Exciting opportunities for growth in a fast-paced environment.
- Why this job: Be part of a dynamic team and make a real impact in logistics.
- Qualifications: Experience in sales support or customer service, strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
SF Express (Europe) Co., Ltd is a vital component of SF Express's global logistics network. We specialise in providing innovative, reliable, and efficient end-to-end supply chain solutions for our clients, including sea freight, air freight, road freight, warehousing, and customised logistics services. Leveraging our strong local presence in the UK market and global resources, we are committed to becoming the logistics partner of choice for local businesses.
We are seeking a proactive and detail-oriented Sales Support Specialist to serve as a key support function for our UK sales team. You will be a crucial link between Sales Representatives, customers, and internal operations teams, responsible for managing the entire cycle of administrative and support tasks from enquiry to customer onboarding. Your core objective is to enhance the sales team's efficiency, ensure a seamless and professional service experience for customers, and thereby contribute to the company's business growth in the UK market.
Key Responsibilities:
- Receive and perform initial processing of sales leads and customer enquiries from the website, email, and phone.
- Assist Sales Representatives in preparing accurate, competitive quotations, transport solutions, and presentation materials.
- Liaise with the Head Office and overseas agents to obtain and consolidate freight rates, space, and service information.
- Maintain and update internal rate systems and customer databases, ensuring accuracy and timeliness of information.
- Prepare sales contracts, service agreements, and other relevant documentation.
- Assist in managing the customer account setup process, ensuring all necessary documents are complete and compliant.
- Act as one of the primary contacts for customers (prior to the post-sales stage), responding promptly to daily enquiries and providing initial solutions.
- Accurately input and update customer information, interaction records, and opportunity status within the Customer Relationship Management (CRM) system.
- Organise and prepare sales meetings, taking responsibility for writing and distributing minutes.
- Generate and analyse sales data reports, track key performance indicators (KPIs), and provide data insights to the sales team.
- Manage the sales team's travel arrangements, expense claims, and other administrative needs.
- Work closely with Operations, Customer Service, Finance, and overseas teams to ensure the smooth handover and execution of customer requirements.
- Coordinate internal resources during the initial phase of customer project implementation to ensure a smooth transition.
Qualifications:
- Minimum of 2 years of experience in a sales support, customer service, or administrative assistant role within the logistics, freight forwarding, or a related industry.
- Familiarity with fundamental international logistics processes and terminology (e.g., Incoterms, HS Codes, sea/air freight processes).
- Excellent verbal and written communication skills in English, with the ability to interact professionally and clearly with internal and external customers.
- Exceptional organisational and multitasking abilities, capable of prioritising tasks and meeting deadlines in a fast-paced environment.
- Strong team player with a service-oriented mindset.
- Proficiency in the Microsoft Office suite, particularly Word, Excel, and PowerPoint.
Preferred:
- Experience using mainstream CRM systems (e.g., Salesforce, HubSpot).
- Proficiency in Chinese.
- Basic understanding of UK import/export regulations and customs procedures.
We Offer:
- A competitive salary package and bonus scheme.
- The opportunity to join a dynamic and supportive international team.
- A clear career development path and ongoing training opportunities.
- Standard company benefits, including a pension scheme, private medical insurance, and annual leave.
- The chance to play a key role within the dynamically developing logistics industry.
Seniority level: Associate
Employment type: Full-time
Job function: Sales and Administrative
Industries: Transportation, Logistics, Supply Chain and Storage
Sales Support Representative in Twickenham employer: SF EXPRESS (EUROPE)
SF EXPRESS (EUROPE) is an excellent employer, offering a dynamic work environment in Greater London where innovation and collaboration thrive. With competitive salaries, commission structures, and robust career development opportunities, employees are empowered to grow their skills and advance their careers while contributing to the company's success in the freight forwarding and logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Representative in Twickenham
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support Representative at SF EXPRESS (EUROPE), presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including SF EXPRESS (EUROPE). Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support Representative. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support Representative in Twickenham
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for SF EXPRESS (EUROPE):When writing your cover letter, make sure to tailor your message specifically for SF EXPRESS (EUROPE). Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at SF EXPRESS (EUROPE)
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show SF EXPRESS (EUROPE) that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show SF EXPRESS (EUROPE) that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with SF EXPRESS (EUROPE)’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
