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- Tasks: Support our e-commerce logistics by handling customer inquiries and resolving issues.
- Company: Fast-growing logistics company with a dynamic and international environment.
- Benefits: Competitive salary, performance bonuses, and career development opportunities.
- Why this job: Join a supportive team and make a real impact in customer service.
- Qualifications: Experience in customer service, strong communication skills, and problem-solving mindset.
- Other info: Exciting career progression in the booming e-commerce sector.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a proactive and detail-oriented Customer Service Executive to support our fast-growing e-commerce logistics operations in the UK. This role is key to ensuring a high-quality customer experience by handling inquiries, resolving issues, and coordinating with internal and external stakeholders across the supply chain.
Key Responsibilities- Handle daily customer inquiries via email, phone, and internal systems
- Provide timely and accurate responses regarding shipment status, delays, and delivery issues
- Liaise with warehouse, operations, and transport teams to resolve shipment-related issues
- Investigate and manage customer complaints, including lost/damaged parcels and service failures
- Monitor order and shipment tracking systems to proactively identify and address potential issues
- Maintain accurate records of customer interactions and case resolutions
- Support continuous improvement of customer service processes and SOPs
- Assist with reporting on customer service KPIs (e.g. response time, resolution rate, customer satisfaction)
- Previous experience in customer service, preferably in logistics, supply chain, or e-commerce
- Strong communication skills in English (both written and verbal); additional languages are a plus
- Ability to handle multiple tasks in a fast-paced environment
- Problem-solving mindset with strong attention to detail
- Proficient in Microsoft Office (Excel, Outlook) and CRM/ticketing systems
- Team player with a proactive and customer-focused attitude
- Experience in cross-border logistics, last-mile delivery, or warehouse operations
- Familiarity with platforms such as Amazon, eBay, Shopify, or similar e-commerce systems
- Knowledge of UK shipping and customs processes
- Competitive salary and performance-based bonus
- Opportunity to work in a dynamic and international environment
- Career development and progression opportunities
- Supportive and collaborative team culture
If you are interested in joining a fast-growing logistics business and building your career in e-commerce supply chain, please apply with your CV. We are an equal opportunity employer and welcome applications from all qualified candidates.
Customer Service Executive in London employer: SF EXPRESS (EUROPE)
Contact Detail:
SF EXPRESS (EUROPE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling inquiries and resolving issues, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in logistics or e-commerce. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love candidates who can express themselves well, so let your personality shine through!
Highlight Problem-Solving Examples: Think of specific instances where you’ve resolved customer issues or improved processes. We’re looking for a proactive mindset, so share those stories that demonstrate your ability to tackle challenges head-on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SF EXPRESS (EUROPE)
✨Know Your Stuff
Before the interview, make sure you understand the logistics and e-commerce landscape. Familiarise yourself with common terms and processes, especially those related to shipment tracking and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. This will demonstrate your ability to communicate well under pressure.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer complaints or logistical challenges. Think of real-life examples where you've successfully resolved issues. Highlight your problem-solving mindset and attention to detail, as these are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the tools they use for tracking shipments, or how they measure customer satisfaction. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.