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- Tasks: Support our e-commerce logistics by handling customer inquiries and resolving issues.
- Company: Fast-growing logistics company with a dynamic and international environment.
- Benefits: Competitive salary, performance bonuses, and career development opportunities.
- Why this job: Join a supportive team and make a real impact in customer service.
- Qualifications: Experience in customer service, strong communication skills, and problem-solving mindset.
- Other info: Exciting career progression in the booming e-commerce sector.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a proactive and detail-oriented Customer Service Executive to support our fast-growing e-commerce logistics operations in the UK. This role is key to ensuring a high-quality customer experience by handling inquiries, resolving issues, and coordinating with internal and external stakeholders across the supply chain.
Key Responsibilities- Handle daily customer inquiries via email, phone, and internal systems
- Provide timely and accurate responses regarding shipment status, delays, and delivery issues
- Liaise with warehouse, operations, and transport teams to resolve shipment-related issues
- Investigate and manage customer complaints, including lost/damaged parcels and service failures
- Monitor order and shipment tracking systems to proactively identify and address potential issues
- Maintain accurate records of customer interactions and case resolutions
- Support continuous improvement of customer service processes and SOPs
- Assist with reporting on customer service KPIs (e.g. response time, resolution rate, customer satisfaction)
- Previous experience in customer service, preferably in logistics, supply chain, or e-commerce
- Strong communication skills in English (both written and verbal); additional languages are a plus
- Ability to handle multiple tasks in a fast-paced environment
- Problem-solving mindset with strong attention to detail
- Proficient in Microsoft Office (Excel, Outlook) and CRM/ticketing systems
- Team player with a proactive and customer-focused attitude
- Experience in cross-border logistics, last-mile delivery, or warehouse operations
- Familiarity with platforms such as Amazon, eBay, Shopify, or similar e-commerce systems
- Knowledge of UK shipping and customs processes
- Competitive salary and performance-based bonus
- Opportunity to work in a dynamic and international environment
- Career development and progression opportunities
- Supportive and collaborative team culture
If you are interested in joining a fast-growing logistics business and building your career in e-commerce supply chain, please apply with your CV.
We are an equal opportunity employer and welcome applications from all qualified candidates.
Customer Service Executive employer: SF EXPRESS (EUROPE)
Contact Detail:
SF EXPRESS (EUROPE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and e-commerce sectors on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. We want you to shine when it comes to showcasing your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CRM systems and e-commerce platforms like Amazon or Shopify. Being able to talk about your experience with these tools will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any previous customer service experience, especially in logistics or e-commerce, to show us you’re the right fit!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We want to see how well you can express yourself, so don’t hold back on showcasing your written skills!
Be Proactive in Your Cover Letter: In your cover letter, demonstrate your proactive attitude by mentioning specific examples of how you've resolved customer issues in the past. This will help us see your problem-solving mindset in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SF EXPRESS (EUROPE)
✨Know Your Stuff
Before the interview, make sure you understand the basics of e-commerce logistics and customer service. Brush up on common issues like shipment delays and how to handle customer complaints. This will show that you're proactive and ready to tackle the challenges of the role.
✨Show Off Your Communication Skills
Since strong communication is key for a Customer Service Executive, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or resolved issues in the past. This will help demonstrate your ability to handle inquiries and liaise with different teams.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you'd handle specific customer service scenarios. Think of a few examples where you successfully resolved issues or improved processes. This will highlight your problem-solving mindset and attention to detail, which are crucial for this role.
✨Familiarise Yourself with Tools
Get comfortable with Microsoft Office and any CRM or ticketing systems you might encounter. If you have experience with platforms like Amazon or eBay, be ready to discuss it. Showing that you're tech-savvy will give you an edge in managing customer interactions efficiently.