At a Glance
- Tasks: Support our e-commerce logistics by handling customer inquiries and resolving issues.
- Company: Fast-growing logistics company with a dynamic and international environment.
- Benefits: Competitive salary, performance bonuses, and career development opportunities.
- Other info: Exciting career progression in a collaborative culture.
- Why this job: Join a supportive team and make a real impact in customer service.
- Qualifications: Experience in customer service, strong communication skills, and problem-solving mindset.
The predicted salary is between 25000 - 32000 € per year.
We are looking for a proactive and detail-oriented Customer Service Executive to support our fast-growing e-commerce logistics operations in the UK. This role is key to ensuring a high-quality customer experience by handling inquiries, resolving issues, and coordinating with internal and external stakeholders across the supply chain.
Key Responsibilities
- Handle daily customer inquiries via email, phone, and internal systems
- Provide timely and accurate responses regarding shipment status, delays, and delivery issues
- Liaise with warehouse, operations, and transport teams to resolve shipment-related issues
- Investigate and manage customer complaints, including lost/damaged parcels and service failures
- Monitor order and shipment tracking systems to proactively identify and address potential issues
- Maintain accurate records of customer interactions and case resolutions
- Support continuous improvement of customer service processes and SOPs
- Assist with reporting on customer service KPIs (e.g. response time, resolution rate, customer satisfaction)
Requirements
- Previous experience in customer service, preferably in logistics, supply chain, or e-commerce
- Strong communication skills in English (both written and verbal); additional languages are a plus
- Ability to handle multiple tasks in a fast-paced environment
- Problem-solving mindset with strong attention to detail
- Proficient in Microsoft Office (Excel, Outlook) and CRM/ticketing systems
- Team player with a proactive and customer-focused attitude
Preferred Qualifications
- Experience in cross-border logistics, last-mile delivery, or warehouse operations
- Familiarity with platforms such as Amazon, eBay, Shopify, or similar e-commerce systems
- Knowledge of UK shipping and customs processes
What We Offer
- Competitive salary and performance-based bonus
- Opportunity to work in a dynamic and international environment
- Career development and progression opportunities
- Supportive and collaborative team culture
If you are interested in joining a fast-growing logistics business and building your career in e-commerce supply chain, please apply with your CV. We are an equal opportunity employer and welcome applications from all qualified candidates.
Customer Service Executive in Coventry employer: SF EXPRESS (EUROPE)
Join our dynamic e-commerce logistics team in the UK, where we prioritise a supportive and collaborative work culture that fosters employee growth and development. As a Customer Service Executive, you will enjoy competitive salaries, performance-based bonuses, and the opportunity to thrive in a fast-paced environment while making a meaningful impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and e-commerce sectors on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. We want you to shine when discussing your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CRM systems and Microsoft Office, especially Excel. Being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Service Executive in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in logistics or e-commerce. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SF EXPRESS (EUROPE)
✨Know Your Stuff
Before the interview, make sure you understand the basics of e-commerce logistics and customer service. Brush up on common issues like shipment delays and how to resolve them. This will show that you're proactive and ready to tackle real-world problems.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer inquiries or complaints in the past. This will demonstrate your ability to connect with customers effectively.
✨Be a Problem Solver
Think of specific instances where you've resolved issues in a fast-paced environment. Highlight your problem-solving mindset and attention to detail. Employers love candidates who can think on their feet and come up with solutions quickly!
✨Familiarise Yourself with Tools
Get comfortable with Microsoft Office and any CRM or ticketing systems you might encounter. If you have experience with platforms like Amazon or eBay, be ready to discuss it. Showing that you’re tech-savvy can give you an edge over other candidates.
