Store Manager (M/F) - Permanent - London

I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention. To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew. Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day. To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

We are seeking the talents of a Store Manager (M/F) to contribute to the next chapter of Sézane’s journey in London. Reporting to our UK General Manager, your missions will be the following:

• Ensure a unique Customer experience: Make the Customer the priority of the apartment to guarantee optimal Customer service; Lead by example in the store by being the brand's first ambassador; Be proactive in suggesting specific actions to make the Customer experience memorable and unique in your store (ownership); Strengthen Customer relationships through various events; Handle Customer complaints and dissatisfaction to satisfy and build loyalty with our Customers; Know our sustainability policy to respond to Customers; In markets with multiple stores, develop relationships with Sezane & Octobre Store Managers to optimize commercial opportunities and provide exceptional Customer service.
• Manage large teams: Identify talent, recruit and train by implementing succession plans; Train Managers to ensure their teams deliver a unique Customer service experience; Manage, develop, and support your teams by empowering them to help them grow; Support the team through consistent coaching, identify training needs; Create a positive and harmonious environment to create group synergy; Convey and follow the Head Office vision; Relay the brand's commitments through inclusive actions.
• Ensure the Brand Image: Ensure product presentation complies with Sezane's DNA; Participate in merchandising implementation and ensure its monitoring; Offer Customers an exciting and inspiring shopping experience; Monitor and maintain the commercial level of the point of sale; Ensure competitive monitoring; Ensure the proper maintenance of the apartment: management & monitoring of service providers (flowers, books), project or work management.
• Drive and optimize performance: Plan and organize your point of sale to anticipate needs; Participate in defining the necessary staffing to meet Customer expectations; Ensure proper stock management; Ensure proper management of operations and cash flows; Ensure compliance with processes and deployment of brand strategy; Maintain with the Retail Management, a permanent link with headquarters on Marketing, HR, Legal topics, ... and have a complete vision of your point of sale.

Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity; Through your posture and proactivity, you are a conductor in the field and like to guide your team by example; You are skilled at supporting and growing your team members to ensure optimal customer service. You enjoy leading large teams; We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions.

Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation. If this role and Sézane speaks to you, apply now!