At a Glance
- Tasks: Lead a vibrant team to create unforgettable customer experiences in our London store.
- Company: Join Sézane, the first French fashion brand born online, known for quality and creativity.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Other info: We celebrate diversity and welcome talents from all backgrounds.
- Why this job: Be part of a passionate team shaping the future of fashion and customer service.
- Qualifications: Experience in retail management and a passion for customer satisfaction.
The predicted salary is between 35000 - 35000 £ per year.
Sézane started its journey with an obsession: to offer the loveliest designs at fair prices. We were able to achieve this by being the first French brand to build our business online. Inspired by our love of experiences we opened L’Appartement in Paris three years ago: a welcoming, living space where you can see and try on the pieces from our collection while enjoying the Parisian lifestyle.
To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. We are seeking the talents of a Store Manager (M/F) to contribute to the next chapter of Sézane’s journey in London. Reporting to our UK General Manager, your missions will be the following:
- Make the Customer the priority of the apartment to guarantee optimal Customer service;
- Lead by example in the store by being the brand's first ambassador;
- Be proactive in suggesting specific actions to make the Customer experience memorable and unique in your store;
- Strengthen Customer relationships through various events;
- Handle Customer complaints and dissatisfaction to satisfy and build loyalty with our Customers;
- Know our sustainability policy to respond to Customers;
- In markets with multiple stores, develop relationships with Sezane & Octobre Store Managers to optimize commercial opportunities and provide exceptional Customer service.
Manage large teams:
- Identify talent, recruit and train by implementing succession plans;
- Train Managers to ensure their teams deliver a unique Customer service experience;
- Manage, develop, and support your teams by empowering them to help them grow;
- Support the team through consistent coaching, identify training needs;
- Create a positive and harmonious environment to create group synergy;
- Convey and follow the Head Office vision;
- Relay the brand's commitments through inclusive actions.
Ensure the Brand Image:
- Ensure product presentation complies with Sezane's DNA;
- Participate in merchandising implementation and ensure its monitoring;
- Offer Customers an exciting and inspiring shopping experience;
- Monitor and maintain the commercial level of the point of sale;
- Ensure competitive monitoring;
- Ensure the proper maintenance of the apartment: management & monitoring of service providers, project or work management.
Drive and optimize performance:
- Plan and organize your point of sale to anticipate needs;
- Participate in defining the necessary staffing to meet Customer expectations;
- Ensure proper stock management;
- Ensure proper management of operations and cash flows;
- Ensure compliance with processes and deployment of brand strategy;
- Maintain with the Retail Management, a permanent link with headquarters on Marketing, HR, Legal topics, and have a complete vision of your point of sale.
Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity; Through your posture and proactivity, you are a conductor in the field and like to guide your team by example; You are skilled at supporting and growing your team members to ensure optimal customer service. You enjoy leading large teams; We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions.
Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.
Store Manager - London employer: Sézane
Sézane is an exceptional employer that champions creativity, quality, and a unique customer experience in the heart of London. With a vibrant work culture that encourages collaboration and personal growth, employees are empowered to develop their skills through ongoing training and coaching. Joining Sézane means being part of a passionate team dedicated to redefining fashion while enjoying the benefits of a supportive environment that values each individual's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Sézane, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Sézane!
We think you need these skills to ace Store Manager - London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Sézane, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Sézane and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Sézane that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Sézane
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
