Assistant Store Manager (M/F) - Permanent - London

I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention. To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew. Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Care to imagine what comes next with us? We can't wait to hear from you!

Your responsibilities will be as follows:

• Ensuring a unique customer experience:
  • Bring the customer journey to life with a team of ambassadors;
  • Optimize service quality at every stage of the customer journey;
  • Share information and promote personalization services to the team and customers;
  • Embody the brand's values and deliver a seamless omnichannel experience at all times;
  • Monitor customer satisfaction using a range of tools and implement targeted action plans;
  • Build customer loyalty and cultivate new relationships;
  • Leverage the customer database (clienteling and handling of complaints);
  • Drive the boutique's performance through suggesting in-store activations and events;
  • Roll out and oversee all programming while ensuring it aligns with the image and guidelines set by the head office marketing team.
• Managing and developing your team:
  • Lead and develop a team of Sales Assistants across the whole customer journey;
  • Motivate your team and foster a positive, harmonious work environment;
  • Encourage collaboration within the team and between team leaders;
  • Onboard new employees;
  • Coach and grow your team's skills through on-the-floor coaching, feedback and annual performance reviews;
  • Work with the training manager to design and roll out ongoing training and coaching programs for sales assistants;
  • Show managerial courage in supporting your employees;
  • Share and circulate information to the team;
  • Take a 360° view: continuously optimize how your team is organized as part of an ongoing improvement process.
• Upholding the brand image:
  • Ensure the team embodies the brand (uniform and attitude);
  • Maintain the apartment in excellent condition;
  • Help integrate new collections smoothly and follow up on their rollout;
  • Uphold a high standard of visual merchandising throughout the day;
  • Maximize business opportunities through effective store management;
  • Keep up with fashion trends and monitor the competitive landscape;
  • Coordinate or contribute to the planning of in-store marketing events.
• Operations:
  • Deliver an optimal omnichannel customer experience (online services);
  • Apply and enforce operational processes;
  • Manage specific back-of-house processes (returns, exchanges, holds, after-sales services, etc.).

You are passionate about fashion, you have a sense of service and a slight obsession with customer satisfaction. You have excellent managerial skills, with experience in managing medium to large teams. You prioritize efficiency and organization in a multitasking and fast-paced environment. We are looking for someone with a sparkling and dynamic personality to carry out all these missions.

Did you recognize yourself in this description and interested to join the Sézane adventure? If so, don’t wait any longer!