Department Manager - Permanent - London

Position: Department Manager (Floor Manager) – Retail Team, Store in London (Full‑time, Permanent)

Responsibilities

• Ensure a unique customer experience within the store apartment: make the customer the priority, guarantee a personalized welcome, show proactivity, expertise, and passion, and provide solutions for both the apartment and the online omnichannel approach.
• Utilise Sezane & Octobre communication channels to develop product knowledge.
• Act as a role model by sharing expertise with the team to develop interpersonal skills and improve sales.
• Provide constructive recommendations to the Store Director as part of a continuous improvement approach.
• Ensure the safety of people and property.
• Manage and Develop Your Team
• Lead the team by motivating them and creating a positive, harmonious work environment.
• Foster collaboration within the team and between managers.
• Onboard and integrate new team members.
• Plan field operations (monthly schedules) and ensure execution and follow‑up of daily planning.
• Guide and support each team member’s development by setting clear goals and monitoring progress.
• Provide clear direction and ensure team members have the necessary resources.
• Develop skills to meet Customer Service and Brand Image standards.
• Identify high‑potential employees, recruit, train, and establish succession plans with the Store Director.
• Demonstrate managerial courage when supporting team members through challenges.
• Share and circulate information effectively.
• Maintain a 360° vision and continually optimise team organisation as part of a continuous improvement approach.
• Ensure the Brand Image
• Ensure teams properly embody the brand: dress code and attitude.
• Maintain the apartment's appearance.
• Participate in collection implementation and ensure its follow‑up.
• Maintain merchandising standards throughout the day.
• Maximise commercial opportunities through effective store management.
• Follow fashion trends and monitor competitors.
• Coordinate or contribute to the planning of in‑store marketing events.
• Be Accountable for Operations and Efficiency
• Command Sezane’s policies, standards, and procedures.
• Apply and ensure compliance with operational processes, particularly stock management through cycle counts and cash register procedures.
• Manage returns, exchanges, and reservations.
• Oversee replenishment organisation and deliveries.
• Ensure compliance with procedures regarding cash flow management.
• Ensure all technical equipment is operational and report any malfunctions.
• Prepare and verify cash floats, perform cash pickups, and ensure end‑of‑day routines are properly followed.
• Train team members on cash register use and related procedures.
• Actively work to prevent shrinkage, administrative errors, and financial losses.
• Passionate about retail, committed to satisfying customers through service and generosity.
• Use a proactive demeanor to lead the team by example.
• Support and develop team members to ensure optimal customer service.
• Require agility, a bubbly and dynamic personality to carry out all missions.

Sezane recruits and values all talents, regardless of gender, age, nationality, culture, religious beliefs, or sexual orientation.

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