At a Glance
- Tasks: Lead a team to create unforgettable customer experiences and drive store performance.
- Company: Join Sézane, a trendy fashion brand making waves in London.
- Benefits: Permanent contract, competitive salary, and opportunities for personal growth.
- Other info: Exciting environment with a focus on teamwork and continuous improvement.
- Why this job: Be part of a dynamic team and shape the future of fashion retail.
- Qualifications: Passion for fashion, strong managerial skills, and a knack for customer satisfaction.
The predicted salary is between 30000 - 40000 € per year.
We are seeking an Assistant Store Manager to contribute to the next chapter of Sézane’s journey in London. The position is under a permanent contract starting ASAP.
Responsibilities
- Customer Experience
- Bring the customer journey to life with a team of ambassadors;
- Optimize service quality at every stage of the customer journey;
- Share information and promote personalization services to the team and customers;
- Embody the brand's values and deliver a seamless omnichannel experience at all times;
- Monitor customer satisfaction using a range of tools and implement targeted action plans;
- Build customer loyalty and cultivate new relationships;
- Leverage the customer database (clienteling and handling of complaints);
- Drive the boutique's performance through suggesting in‑store activations and events;
- Roll out and oversee all programming while ensuring it aligns with the image and guidelines set by the head office marketing team.
- Team Management
- Lead and develop a team of Sales Assistants across the whole customer journey;
- Motivate your team and foster a positive, harmonious work environment;
- Encourage collaboration within the team and between team leaders;
- Onboard new employees;
- Coach and grow your team's skills through on‑the‑floor coaching, feedback and annual performance reviews;
- Work with the training manager to design and roll out ongoing training and coaching programs for sales assistants;
- Show managerial courage in supporting your employees;
- Share and circulate information to the team;
- Take a 360° view: continuously optimize how your team is organized as part of an ongoing improvement process.
- Brand Image
- Ensure the team embodies the brand (uniform and attitude);
- Maintain the apartment in excellent condition;
- Help integrate new collections smoothly and follow up on their rollout;
- Uphold a high standard of visual merchandising throughout the day;
- Maximize business opportunities through effective store management;
- Keep up with fashion trends and monitor the competitive landscape;
- Coordinate or contribute to the planning of in‑store marketing events;
Qualifications and Requirements
- Deliver an optimal omnichannel customer experience (online services);
- Apply and enforce operational processes;
- Manage specific back‑of‑house processes (returns, exchanges, holds, after‑sales services, etc.);
- You are passionate about fashion, you have a sense of service, and a slight obsession with customer satisfaction;
- You have excellent managerial skills, with experience in managing medium to large teams;
- You prioritize efficiency and organization in a multitasking and fast‑paced environment;
- We are looking for someone with a sparkling and dynamic personality to carry out all these missions.
If you see yourself in this role, we look forward to your application.
Assistant Store Manager - London employer: Sézane
Sézane is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. With a strong emphasis on employee development, we offer ongoing training and coaching opportunities to help you grow your skills while working alongside a passionate team dedicated to delivering outstanding customer experiences. Join us to be part of a brand that values creativity, collaboration, and personal growth, all within a dynamic retail environment that celebrates fashion and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - London
✨Tip Number 1
Get to know the company inside out! Research Sézane's values, culture, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show your personality! Don’t just focus on your skills; let your sparkling and dynamic side come through. Employers love to see candidates who are not only qualified but also a great fit for their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Store Manager - London
Some tips for your application 🫡
Show Your Passion for Fashion:Make sure to highlight your love for fashion in your application. We want to see how your enthusiasm aligns with our brand values and how you can bring that energy to the team!
Tailor Your Experience:When writing your application, focus on your relevant experience in customer service and team management. We’re looking for specific examples that demonstrate your skills and how they relate to the role of Assistant Store Manager.
Be Yourself:Let your personality shine through in your application! We value a sparkling and dynamic personality, so don’t be afraid to show us who you are and what makes you unique.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Sézane
✨Know the Brand Inside Out
Before your interview, dive deep into Sézane's brand values and customer experience philosophy. Familiarise yourself with their latest collections and marketing campaigns. This will not only show your passion for fashion but also demonstrate your commitment to embodying the brand's image.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you motivated your team or improved performance. Be ready to discuss your coaching style and how you foster a positive work environment, as this is crucial for the Assistant Store Manager role.
✨Customer Experience is Key
Be prepared to discuss how you would enhance the customer journey in-store. Think of innovative ideas for in-store activations or events that align with the brand's image. Highlight any experience you have with clienteling and handling customer complaints, as this will be vital for building loyalty.
✨Demonstrate Your Fashion Knowledge
Stay updated on current fashion trends and competitors in the market. During the interview, share your insights on how these trends could influence store performance. This shows that you’re not just passionate about fashion but also understand its impact on customer satisfaction and business success.
