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- Tasks: Support customers through their purchasing journey and manage enquiries across various channels.
- Company: Join Seymour’s Home, a family-run business with a reputation for quality and service.
- Benefits: Earn around £14 per hour with flexible full-time or part-time options.
- Why this job: Be part of a supportive team and make a real difference in customer experiences.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Enjoy a varied role with opportunities to develop your skills in a growing business.
The predicted salary is between 11 - 16 £ per hour.
Location: Darlington Showroom (primarily office based)
Salary: circa £14 per hour dependent on experience
Hours: Full-time or part-time considered (includes some weekend working)
About Seymour’s Home
Seymour’s Home is an established, independent family business founded in 1953, with a long-standing reputation for quality products and excellent customer service. Over the years, the business has continued to evolve, with strong growth across both showroom and online sales.
As our online presence continues to expand, we are now looking to recruit a Customer Service Administrator to support our customers and help maintain the high standards of service that Seymour’s Home is known for. This is a varied and hands-on role, primarily based in our Darlington showroom, offering the opportunity to be involved in both customer-facing and administrative aspects of the business.
Role overview
The Customer Service Administrator will play a key role in supporting customers throughout their purchasing journey, from initial enquiry through to order fulfilment and aftersales support. You will act as a central point of contact for customer queries and will work closely with internal teams to ensure orders are processed accurately and efficiently.
Responsibilities will include:
- Managing customer enquiries via email, telephone, live chat and social media channels
- Providing clear and accurate information on products, orders, deliveries and returns
- Processing customer orders and maintaining accurate records
- Resolving customer issues in a professional and timely manner
- Handling complaints calmly and working to achieve positive outcomes
- Liaising with warehouse and showroom teams to ensure smooth order fulfilment
- Supporting shipping, deliveries and logistics administration
- Assisting with picking and packing orders during busy periods when required
- Following internal procedures while also contributing ideas to improve customer service processes
The ideal candidate
We are looking for a reliable and organised individual with a genuine passion for customer service. You will ideally demonstrate:
- Previous experience in a customer service or administrative role (retail, online or e-commerce experience beneficial but not essential)
- Strong communication skills, both written and verbal
- A high level of attention to detail and accuracy
- Confidence using IT systems and online platforms
- A proactive and flexible approach to work
- The ability to manage your own workload while supporting the wider team
- A friendly, professional and customer-focused attitude
What we offer
- Competitive hourly rate of approximately £14 per hour
- Full-time or part-time working options available
- A supportive and welcoming team environment
- A varied role with day-to-day responsibility and involvement
- Opportunity to develop skills within a growing business
If you are interested in this role and believe you have the right skills and experience, please submit your latest CV.
Customer Service Coordinator in Durham employer: Seymour's Home
Contact Detail:
Seymour's Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Durham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Seymour’s Home. A personal introduction can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Seymour’s Home and its customer service ethos. Show us that you understand our values and are genuinely excited about contributing to our team!
✨Tip Number 3
Practice common customer service scenarios. Think about how you would handle various customer queries or complaints. This will help you feel more confident and ready to impress us during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Seymour’s Home.
We think you need these skills to ace Customer Service Coordinator in Durham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Coordinator role. Highlight any previous customer service or administrative experience, and don’t forget to mention your communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and explain why you’d be a great fit for Seymour’s Home. Keep it friendly and professional, just like we are!
Show Off Your Attention to Detail: In this role, accuracy is key. Make sure your application is free from typos and errors. A well-organised application shows us you’re detail-oriented, which is exactly what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Seymour's Home
✨Know the Company Inside Out
Before your interview, take some time to research Seymour’s Home. Understand their history, values, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Scenarios
Think about potential customer queries or complaints you might encounter in the role. Prepare examples of how you would handle these situations calmly and professionally. This will demonstrate your problem-solving skills and customer-focused attitude.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you convey information and respond to questions.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how they measure success in the customer service department. It shows you're engaged and thinking about your future with the company.
