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For Companies At a Glance
- Tasks: Support customers through their purchasing journey and manage enquiries across various channels.
- Company: Established family business with a strong reputation for quality and customer service.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Why this job: Join a growing business and make a real difference in customer experiences.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Opportunity to develop skills in a dynamic and varied role.
The predicted salary is between 11 - 16 £ per hour.
Location: Darlington Showroom (primarily office based)
Salary: circa £14 per hour dependent on experience
Hours: Full-time or part-time considered (includes some weekend working)
About Seymour’s Home
Seymour’s Home is an established, independent family business founded in 1953, with a long-standing reputation for quality products and excellent customer service. Over the years, the business has continued to evolve, with strong growth across both showroom and online sales.
As our online presence continues to expand, we are now looking to recruit a Customer Service Administrator to support our customers and help maintain the high standards of service that Seymour’s Home is known for. This is a varied and hands-on role, primarily based in our Darlington showroom, offering the opportunity to be involved in both customer-facing and administrative aspects of the business.
Role overview
The Customer Service Administrator will play a key role in supporting customers throughout their purchasing journey, from initial enquiry through to order fulfilment and aftersales support. You will act as a central point of contact for customer queries and will work closely with internal teams to ensure orders are processed accurately and efficiently.
Responsibilities will include:
- Managing customer enquiries via email, telephone, live chat and social media channels
- Providing clear and accurate information on products, orders, deliveries and returns
- Processing customer orders and maintaining accurate records
- Resolving customer issues in a professional and timely manner
- Handling complaints calmly and working to achieve positive outcomes
- Liaising with warehouse and showroom teams to ensure smooth order fulfilment
- Supporting shipping, deliveries and logistics administration
- Assisting with picking and packing orders during busy periods when required
- Following internal procedures while also contributing ideas to improve customer service processes
The ideal candidate
We are looking for a reliable and organised individual with a genuine passion for customer service. You will ideally demonstrate:
- Previous experience in a customer service or administrative role (retail, online or e-commerce experience beneficial but not essential)
- Strong communication skills, both written and verbal
- A high level of attention to detail and accuracy
- Confidence using IT systems and online platforms
- A proactive and flexible approach to work
- The ability to manage your own workload while supporting the wider team
- A friendly, professional and customer-focused attitude
What we offer
- Competitive hourly rate of approximately £14 per hour
- Full-time or part-time working options available
- A supportive and welcoming team environment
- A varied role with day-to-day responsibility and involvement
- Opportunity to develop skills within a growing business
If you are interested in this role and believe you have the right skills and experience, please submit your latest CV.
Customer Service Coordinator in Darlington employer: Seymour's Home
Contact Detail:
Seymour's Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Darlington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Seymour’s Home. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you would handle difficult customers or tricky situations. Role-playing with a friend can really help boost your confidence.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Use examples from your past experiences to demonstrate how you've successfully managed customer queries or resolved issues. This will highlight your suitability for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Coordinator in Darlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Coordinator role. Highlight any previous customer service or administrative experience, and don’t forget to mention your communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and explain why you’d be a great fit for Seymour’s Home. Keep it friendly and professional, just like we are!
Show Off Your Attention to Detail: In a role where accuracy is key, make sure your application is free from typos and errors. Double-check everything before you hit send – it shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Seymour's Home
✨Know the Company Inside Out
Before your interview, take some time to research Seymour’s Home. Understand their history, values, and what sets them apart in customer service. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Prepare for Common Customer Scenarios
Think about potential customer service scenarios you might face in the role. Prepare examples of how you would handle enquiries, complaints, or order issues. This will demonstrate your problem-solving skills and your ability to stay calm under pressure.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Whether it’s through mock interviews or speaking with friends, ensure you can convey information effectively, both verbally and in writing.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in customer service. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
