At a Glance
- Tasks: Manage sales enquiries and provide top-notch customer service in a fast-paced environment.
- Company: Join a dynamic company with a focus on excellent customer support.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Must be available to work weekends; great for those seeking part-time work.
- Why this job: Be part of a supportive team and make a real difference in customer experiences.
- Qualifications: 2-3 years in customer-facing roles and strong communication skills required.
The predicted salary is between 28500 - 30000 € per year.
Location: Cheltenham
Salary: £28,500 - £30,000 (office based)
Hours: Can be split over 4 days from Friday to Monday, but will be required to work every weekend (Saturday and Sunday) - Please don't apply if this isn't suitable as it is essential.
The Company: My client has a cluster of companies to support.
The Role: My client is looking to add to their already established & knowledgeable team to ensure that they can continue to meet and deliver excellent customer service.
Are you a sales professional with a knack for providing excellent customer service? Do you thrive in a fast-paced environment and have a keen eye for detail?
Key Responsibilities:
- Handling enquiries in person, over the phone, and via email with confidence and professionalism.
- Managing the full sales journey - from enquiry and reservation through to move-in.
- Converting leads into bookings and promoting storage units, contents protection, packaging, and other add-on services.
- Using their CRM system to manage leads, process bookings, record customer interactions, and maintain accurate data.
- Supporting their head office team by responding to inbound sales and customer service enquiries for 18 unmanned sites across the UK.
- Taking ownership of the store's appearance and operations - ensuring it remains secure, clean, and well-presented at all times.
- Monitoring unit availability, completing site checks, and reporting maintenance needs.
- Ensuring compliance with health & safety and site security procedures.
Your Profile:
- 2-3 years' experience in a customer-facing role such as sales, retail, hospitality, or property.
- A confident communicator with excellent phone etiquette and the ability to sell in person and over the phone.
- Strong IT skills, including experience using CRM platforms to manage bookings, tasks, and customer records.
- Highly organised with strong attention to detail and accuracy in admin tasks.
- A proactive, hands-on individual who enjoys working independently and taking responsibility for results.
- A friendly, commercially minded attitude and a genuine desire to help customers.
- A positive, can-do mindset and an enthusiasm for learning and development.
- Full UK driving license required.
Sales Administrator (part-time - up to 30 hours) in Gloucester employer: Seymour John
Join a dynamic and supportive team in Cheltenham as a Sales Administrator, where your contributions will directly enhance customer satisfaction and operational excellence. With flexible part-time hours and a focus on employee growth, this role offers a unique opportunity to thrive in a fast-paced environment while enjoying a collaborative work culture that values initiative and professionalism. Benefit from working with a well-established company that prioritises both customer service and employee development, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator (part-time - up to 30 hours) in Gloucester
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your customer service skills and any relevant sales experience to make a strong impression.
✨Tip Number 3
Don’t forget to ask questions during the interview! It shows you're engaged and helps you figure out if the job is right for you. Ask about team dynamics or what a typical day looks like.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Administrator (part-time - up to 30 hours) in Gloucester
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've handled enquiries and provided excellent service in the past, so share specific examples that showcase your skills!
Be Detail-Oriented:Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to manage tasks accurately.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our needs and can demonstrate how they fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Seymour John
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and maintain professionalism under pressure.
✨Familiarise Yourself with CRM Systems
As the job involves using a CRM system, brush up on your knowledge of these platforms. If you have experience with specific systems, mention them during the interview. If not, express your willingness to learn and adapt quickly.
✨Demonstrate Your Organisational Skills
The role requires strong attention to detail and organisation. Prepare to discuss how you manage your time and tasks effectively. You might even want to bring a planner or a digital tool you use to stay organised as a visual aid during your conversation.
