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For Companies At a Glance
- Tasks: Lead a dynamic customer care team and enhance the customer experience.
- Company: Fast-paced ecommerce company focused on exceptional service.
- Benefits: Competitive salary, clear progression, ongoing training, and staff discounts.
- Why this job: Make a real impact in a role that values your leadership and ideas.
- Qualifications: Experience in customer service leadership and strong communication skills.
- Other info: Join a growing business with a culture of continuous improvement.
The predicted salary is between 35000 - 40000 £ per year.
Are you a customer-obsessed leader who thrives in a fast-paced ecommerce environment? We’re looking for a driven and commercially minded Customer Care Manager to lead and elevate a high-performing support team, delivering an outstanding experience across every customer touchpoint.
This is a hands-on leadership role where you’ll combine strategy with day-to-day team management—perfect for someone who enjoys making a real impact and driving continuous improvement.
The Role
You’ll take ownership of the customer care function, ensuring every interaction reflects a first-class service standard. From leading the team to improving processes and handling escalations, you’ll be at the heart of delivering exceptional customer experiences.
- Lead, coach and develop a Customer Care team to deliver best-in-class service
- Create a high-performance culture with strong ownership and accountability
- Improve communication across email, phone, and live chat channels while meeting SLA targets
- Take ownership of complex customer escalations and resolve issues effectively
- Manage and grow online reviews across platforms like Trustpilot, Google and Amazon
- Identify and implement improvements, including automation and AI-driven efficiencies
- Collaborate with internal teams (e.g. buying) and external partners (e.g. couriers)
- Plan rotas and resource allocation during peak trading periods
What We’re Looking For
- Proven experience in a customer care or customer service leadership role
- Strong communication skills with the ability to influence and build relationships
- Highly organised, with experience working in fast-moving environments
- Proactive mindset with a passion for continuous improvement
- A hands-on leader who isn’t afraid to challenge the status quo
What’s on Offer
- Salary of £35,000 – £40,000
- Full-time, Monday to Friday (on-site, 5 days per week)
- Clear progression opportunities within a growing business
- Ongoing training and development
- Staff discount after probation
If you’re ready to take ownership of a customer function and drive meaningful change, this is a fantastic opportunity to step into a role where your ideas and leadership will truly make a difference.
Apply now, or for more information please contact Lydia Johnson at Seymour John.
Customer Care Manager - Ecommerce in Welshpool employer: Seymour John Ltd
Contact Detail:
Seymour John Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager - Ecommerce in Welshpool
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer care. Think about how you’d handle escalations or improve team performance—show them you’re ready to lead!
✨Tip Number 3
Showcase your passion for continuous improvement! Bring examples of how you've implemented changes in previous roles. This will demonstrate your proactive mindset and commitment to excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Manager - Ecommerce in Welshpool
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let your enthusiasm for customer service shine through. We want to see how you’ve made a difference in previous roles and how you can bring that same energy to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in ecommerce and leadership. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Seymour John Ltd
✨Know Your Customer Care Inside Out
Before the interview, make sure you understand the key responsibilities of a Customer Care Manager in ecommerce. Familiarise yourself with best practices in customer service and be ready to discuss how you've successfully led teams in the past.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you’ve coached team members or improved processes. Be ready to explain how you create a high-performance culture and handle escalations effectively.
✨Demonstrate Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be prepared to showcase your ability to influence and build relationships.
✨Bring Ideas for Continuous Improvement
Think about innovative strategies you could implement in the role. Whether it’s automation or AI-driven efficiencies, come armed with ideas that show your proactive mindset and passion for enhancing customer experiences.