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- Tasks: Provide top-notch customer service and manage the sales journey from enquiry to booking.
- Company: Join a supportive company with a focus on excellent customer service.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Full-time and part-time positions available, with a mix of office and remote work.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: 2-3 years in customer-facing roles and strong communication skills required.
The predicted salary is between 28500 - 30000 £ per year.
Customer Sales Administrator / Customer Service Advisor | Ross on Wye | £28,500 - £30,000 (office based)
You would need to be able to drive and would be required to work weekends. There are a full time and a part time position available. The Full time – Monday to Friday 8.30am – 5pm and 1 in 4 Saturdays. When working a Saturday, you have the Monday off. Part time – Thursday – Monday 8.30am – 5pm, so covering every weekend. Currently the position is split between Thursday, Friday, Monday in Ross – Saturday in Cheltenham and a Sunday from home.
The Company: My client has a cluster of companies to support.
The role: My client is looking to add to their already established & knowledgeable team to ensure that they can continue to meet and deliver excellent customer service. Are you a sales professional with a knack for providing excellent customer service? Do you thrive in a fast-paced environment and have a keen eye for detail?
Key responsibilities:
- Handling enquiries in person, over the phone, and via email with confidence and professionalism.
- Managing the full sales journey — from enquiry and reservation through to move-in.
- Converting leads into bookings and promoting storage units, contents protection, packaging, and other add-on services.
- Using their CRM system to manage leads, process bookings, record customer interactions, and maintain accurate data.
- Supporting their head office team by responding to inbound sales and customer service enquiries for 18 unmanned sites across the UK.
- Taking ownership of the store’s appearance and operations — ensuring it remains secure, clean, and well-presented at all times.
- Monitoring unit availability, completing site checks, and reporting maintenance needs.
- Ensuring compliance with health & safety and site security procedures.
Your profile:
- 2–3 years’ experience in a customer-facing role such as sales, retail, hospitality, or property.
- A confident communicator with excellent phone etiquette and the ability to sell in person and over the phone.
- Strong IT skills, including experience using CRM platforms to manage bookings, tasks, and customer records.
- Highly organised with strong attention to detail and accuracy in admin tasks.
- A proactive, hands-on individual who enjoys working independently and taking responsibility for results.
- A friendly, commercially minded attitude and a genuine desire to help customers.
- A positive, can-do mindset and an enthusiasm for learning and development.
- Full UK driving license required.
For further information, please contact Rhian Mountjoy.
Customer Sales Administrator / Customer Service Advisor in Ross on Wye employer: Seymour John Ltd
Contact Detail:
Seymour John Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Administrator / Customer Service Advisor in Ross on Wye
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in customer service and sales. Highlight specific examples where you've excelled, especially in fast-paced environments. We want to hear how you can bring that energy to their team!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral. Remember, it’s all about who you know!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Sales Administrator / Customer Service Advisor in Ross on Wye
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales experience, as well as any relevant IT skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've excelled in customer-facing roles and how you can contribute to our success.
Show Off Your Communication Skills: Since this role involves handling enquiries over the phone and in person, make sure your application showcases your communication skills. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Seymour John Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and sales. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Communication Skills
As a Customer Sales Administrator, strong communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully handled customer enquiries in the past, whether in person or over the phone, to demonstrate your expertise.
✨Demonstrate Your Organisational Skills
Given the importance of organisation in this role, be ready to discuss how you manage your time and tasks. Share specific examples of how you’ve kept track of customer interactions or managed bookings using CRM systems. This will show that you can handle the administrative side of the job effectively.
✨Bring a Positive Attitude
Employers love candidates who bring enthusiasm and a positive mindset. During the interview, let your passion for customer service shine through. Share stories that highlight your proactive approach and willingness to go the extra mile for customers, as this aligns with their desire for a friendly, commercially minded attitude.