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For Companies At a Glance
- Tasks: Manage customer accounts and ensure top-notch service delivery.
- Company: Join a dynamic internal sales team in Telford, focused on customer satisfaction.
- Benefits: Enjoy 25 days annual leave, a bonus, and a health cash plan.
- Why this job: Perfect for detail-oriented individuals who thrive in fast-paced environments and love building relationships.
- Qualifications: Experience in customer service or account management is essential; strong communication skills are a must.
- Other info: Work Monday to Friday, 8:45am to 5:00pm, with opportunities for growth.
The predicted salary is between 22000 - 24000 £ per year.
Are you a detail-oriented professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy building strong client relationships?
We are currently seeking an organised, proactive, and customer-focused Internal Account Manager to join a dynamic internal sales team. In this key role, you will serve as the primary point of contact for a portfolio of accounts, ensuring the seamless delivery of products and services while supporting commercial growth initiatives.
Key Responsibilities:
- Develop and maintain strong relationships with customers, understanding their needs and ensuring high levels of satisfaction
- Process and manage customer orders from entry through to delivery, maintaining accuracy and timeliness
- Communicate proactively with customers regarding order status, shipping details, and any potential issues
- Liaise with internal departments to ensure smooth execution of customer requirements
- Handle customer enquiries and complaints with professionalism and a solutions-focused approach
- Maintain internal systems and ensure up-to-date, accurate data
- Support external account managers with onboarding new clients and preparing for account reviews
- Participate in customer-focused projects and initiatives to enhance service and operational performance
Hours: Monday–Friday, 8:45am–5:00pm (37.5 hours/week)
Benefits:
- 25 Days Annual Leave + Birthday Off
- Pension Scheme
- Annual Bonus
- Health Cash Plan
- Laptop & Mobile
Candidate Profile:
- Experience in customer service, account management, or internal sales within the manufacturing industry
- Strong organisational skills and the ability to prioritise under pressure
- Excellent communication skills, both written and verbal
- A collaborative mindset and commitment to delivering a high standard of service
- Good IT literacy, including Microsoft Office (Excel, Word, Outlook, Teams)
Apply now, or for more information please contact Lydia Johnson at Seymour John Recruitment Limited.
Internal Account Manager employer: Seymour John Ltd
Contact Detail:
Seymour John Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager
✨Tip Number 1
Familiarise yourself with the manufacturing industry, as this role requires specific knowledge. Research common challenges and trends in the sector to demonstrate your understanding during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling customer enquiries and complaints. Role-play scenarios with a friend or family member to build confidence in providing solutions and maintaining professionalism.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. Be ready to discuss these experiences in detail during any interviews.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that may help you stand out during the application process.
We think you need these skills to ace Internal Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, account management, or internal sales, particularly within the manufacturing industry. Use specific examples to demonstrate your organisational skills and ability to prioritise under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention how your skills align with the key responsibilities of the Internal Account Manager role, such as maintaining strong customer relationships and managing orders efficiently.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure you provide examples of how you've effectively communicated with customers and internal teams in previous positions. This can be included in both your CV and cover letter.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Internal Account Manager position.
How to prepare for a job interview at Seymour John Ltd
✨Showcase Your Customer Service Skills
As an Internal Account Manager, your ability to deliver exceptional customer service is crucial. Prepare examples of how you've successfully managed customer relationships in the past, highlighting your proactive communication and problem-solving skills.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you prioritise tasks and manage multiple accounts simultaneously. Consider sharing specific tools or methods you use to stay organised and ensure timely delivery.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their offerings will help you answer questions more effectively and demonstrate your genuine interest in the role and the organisation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle customer enquiries and complaints. Think of situations where you turned a negative experience into a positive one, showcasing your solutions-focused approach.
