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- Tasks: Provide top-notch customer service and manage the sales journey from enquiry to booking.
- Company: Join a supportive company with a focus on excellent customer service.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Full-time and part-time positions available, with a friendly and proactive work environment.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: 2-3 years in customer-facing roles and strong communication skills required.
The predicted salary is between 28500 - 30000 £ per year.
Location: Cheltenham
Salary: £28,500 - £30,000 (office based)
You would need to be able to drive and would be required to work weekends. There are a full time and a part time position available.
- Full time – Monday to Friday 8.30am – 5pm and 1 in 4 Saturdays. When working a Saturday, you have the Monday off.
- Part time – Thursday – Monday 8.30am – 5pm, so covering every weekend. Currently the position is split between Thursday, Friday, Monday in Ross – Saturday in Cheltenham and a Sunday from home.
The Company: My client has a cluster of companies to support.
The role: My client is looking to add to their already established & knowledgeable team to ensure that they can continue to meet and deliver excellent customer service. Are you a sales professional with a knack for providing excellent customer service? Do you thrive in a fast-paced environment and have a keen eye for detail?
Key responsibilities:
- Handling enquiries in person, over the phone, and via email with confidence and professionalism.
- Managing the full sales journey — from enquiry and reservation through to move-in.
- Converting leads into bookings and promoting storage units, contents protection, packaging, and other add-on services.
- Using their CRM system to manage leads, process bookings, record customer interactions, and maintain accurate data.
- Supporting their head office team by responding to inbound sales and customer service enquiries for 18 unmanned sites across the UK.
- Taking ownership of the store’s appearance and operations — ensuring it remains secure, clean, and well-presented at all times.
- Monitoring unit availability, completing site checks, and reporting maintenance needs.
- Ensuring compliance with health & safety and site security procedures.
Your profile:
- 2–3 years’ experience in a customer-facing role such as sales, retail, hospitality, or property.
- A confident communicator with excellent phone etiquette and the ability to sell in person and over the phone.
- Strong IT skills, including experience using CRM platforms to manage bookings, tasks, and customer records.
- Highly organised with strong attention to detail and accuracy in admin tasks.
- A proactive, hands-on individual who enjoys working independently and taking responsibility for results.
- A friendly, commercially minded attitude and a genuine desire to help customers.
- A positive, can-do mindset and an enthusiasm for learning and development.
- Full UK driving license required.
For further information, please contact Rhian Mountjoy.
Customer Sales Administrator / Customer Service Advisor in Cheltenham employer: Seymour John Ltd
Contact Detail:
Seymour John Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Administrator / Customer Service Advisor in Cheltenham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in customer service and sales. Highlight specific examples where you've gone above and beyond for customers – this is what will set you apart!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Sales Administrator / Customer Service Advisor in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales experience, as well as any relevant IT skills. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for the Customer Sales Administrator role. Don’t forget to mention your enthusiasm for helping customers!
Show Off Your Communication Skills: Since this role involves handling enquiries over the phone and in person, make sure your application demonstrates your excellent communication skills. We love candidates who can convey their thoughts clearly and confidently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Seymour John Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, prepare specific examples from your past experiences where you excelled in this area. Think about times when you turned a negative situation into a positive one or went above and beyond for a customer. This will demonstrate your capability and commitment to excellent service.
✨Familiarise Yourself with CRM Systems
Given that the job involves using a CRM system, brush up on your knowledge of these platforms. If you have experience with a specific CRM, be ready to discuss how you've used it to manage leads and customer interactions. If not, consider doing a bit of research on common features and functionalities.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions to ask your interviewer. This could be about the team dynamics, opportunities for growth, or how success is measured in the role. It shows that you're engaged and serious about finding the right fit for both you and the company.