Sales Ledger Clerk - Credit Control in Sheffield

Sewell Wallis are delighted to be working with a well‑established organisation to recruit a Sales Ledger Clerk - Credit Control to join their busy finance team on a 12 month FTC. This is a great opportunity for someone with experience in finance administration, sales ledger or accounts receivable who enjoys working in a fast‑paced environment and takes pride in delivering an excellent level of customer service.

The successful candidate will play a key role in supporting the credit control function, ensuring customer queries are managed efficiently, payments are allocated accurately and outstanding debt is followed up in a timely manner.

What will you be doing?

• Reporting to the Credit Control Team Leader, you will be responsible for managing the dunning and query management processes, alongside providing wider administrative and financial support to the team.
• Managing the end-to-end weekly process of issuing customer account statements and dunning letters.
• Maintaining accurate records, monitoring responses and following up on outstanding queries and payments.
• Reviewing debt collection activity and identifying where further action is required.
• Managing customer queries via the email management system, ensuring responses are accurate and delivered within agreed SLAs.
• Investigating and allocating customer queries, keeping records updated within the credit control system.
• Handling incoming telephone calls and processing customer payments.
• Reconciling customer accounts and allocating payments against sales invoices.
• Investigating refund requests and liaising with accounts payable to ensure timely resolution.
• Supporting Credit Controllers with overdue debt and more complex finance queries.
• Providing general administrative support and contributing to wider team projects and process improvements.

What skills are we looking for?

We're looking for someone motivated, detail-oriented and confident managing a varied workload within a finance environment.

To Be Considered, You Will Ideally Have

• GCSEs (or equivalent) in Maths and English, alongside a minimum of five GCSEs overall.
• Previous experience working with financial transactions or within a finance administration role.
• Experience using finance software and a good understanding of accounts receivable processes.
• Strong data entry skills and excellent attention to detail.
• Good working knowledge of Microsoft Office and the ability to use finance systems such as Microsoft Dynamics or equivalent.
• Excellent written and verbal communication skills, with the confidence to communicate with customers and colleagues at all levels.
• The ability to prioritise tasks, meet deadlines and work effectively under pressure.
• A proactive approach, with the ability to use your own initiative while contributing positively to a team.
• A willingness to learn, adapt and embrace change.

What's on offer?

• Competitive salary of £25,000
• Competitive pension scheme
• 33 days holiday (inclusive of bank holidays)
• Hybrid, Flexible working
• Cycle to work scheme, Electric Vehicle Scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support
• Hybrid working - 3 days on site