At a Glance
- Tasks: Manage vehicle orders, provide customer support, and ensure smooth processes.
- Company: Join a well-established vehicle leasing business known for outstanding service.
- Benefits: Competitive salary, pension scheme, health support, and career development opportunities.
- Other info: Fast-paced environment with genuine opportunities for career growth.
- Why this job: Be part of a growing team and make a real impact in customer service.
- Qualifications: Experience in administration or customer service; Excel skills are a plus.
Sewell Wallis are delighted to be working with a well-established and growing vehicle leasing business who are on the lookout for a Leasing Administrator to join their Business Processing team. They are a well-known player in their field and have a reputation for delivering outstanding customer service.
This role would suit someone with previous administration or customer service experience who enjoys working in a fast-paced environment, has excellent attention to detail, good Excel skills (V-Lookups and Pivot Tables) and who prides themselves on delivering top-notch customer service. Prior experience in leasing is not required, but if you have a background in administration and customer service with a desire to develop these skills in a growing business, we would love to speak to you.
What will you be doing?
- You will play a key role in managing the administration of new vehicle orders from quotation through to delivery, ensuring every stage of the process runs smoothly and efficiently.
- Preparing accurate vehicle quotations based on customer requirements.
- Processing new vehicle orders and inputting manufacturer terms onto internal systems.
- Providing administrative support to the Sales team.
- Liaising with our preferred dealer network to confirm lead times and vehicle availability.
- Managing customer enquiries and delivering a high standard of customer service throughout the ordering process.
- Ensuring all quotation and order information is accurate and up to date.
- Administering the online vehicle ordering system.
- Coordinating vehicle deliveries and returns with customers and suppliers.
- Working closely with colleagues across departments to ensure seamless communication and efficient processes.
- Following company policies and procedures while maintaining high standards of accuracy and compliance.
What skills are we looking for?
- Previous administration, customer service or order processing experience.
- Excel knowledge.
- Excellent communication and interpersonal skills.
- Strong organisational skills with exceptional attention to detail.
- The ability to manage multiple priorities and meet deadlines.
- Proficiency in Microsoft Office, particularly Outlook and Excel.
- A proactive approach with the ability to work independently and as part of a team.
- Previous experience within the automotive, fleet or leasing industry would be advantageous but is not essential.
What's on offer?
- £25,000 basic salary with an expected OTE of £28,000.
- Monday to Friday, 8:30am - 5:00pm (1-hour lunch).
- Company pension scheme.
- On-site parking.
- Health Assured Employee Assistance Programme.
- Employee Savings Scheme.
- The opportunity to join a growing business with a supportive team and genuine opportunities for career development.
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.
Administrator / Leasing Coordinator in Sheffield employer: Sewell Wallis Ltd
Sewell Wallis is an excellent employer, offering a supportive work environment where employees can thrive and develop their skills in the vehicle leasing industry. With a strong focus on outstanding customer service, the company provides ample opportunities for career growth, alongside competitive benefits such as a company pension scheme and an Employee Assistance Programme. Located in a vibrant area, the team enjoys a collaborative culture that values attention to detail and proactive communication, making it an ideal place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Leasing Coordinator in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sewell Wallis Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sewell Wallis Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator / Leasing Coordinator in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sewell Wallis Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Sewell Wallis Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sewell Wallis Ltd!
How to prepare for a job interview at Sewell Wallis Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
