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- Tasks: Handle customer enquiries and ensure smooth service processes in a supportive team.
- Company: Join a friendly, growing business with a family feel in South Leeds.
- Benefits: Enjoy hybrid working, free parking, and strong career progression opportunities.
- Why this job: Make a real impact while developing your skills in a fun environment.
- Qualifications: Previous customer service experience and a positive, can-do attitude required.
- Other info: Full training provided and a close-knit team to support your growth.
Sewell Wallis is currently recruiting for a temporary Customer Service Administrator to join a fantastic, growing West Yorkshire business based within the South Leeds area. The successful candidate will be a key member of the service team and will be mentored and supported by an extremely knowledgeable and friendly Team Leader. This company offers long term progression for hard working individuals and really do like to develop and promote from within. This is an excellent opportunity to join a close-knit company that has a family feel about it. This is an excellent business for someone looking to prove themselves and develop their career.
The ideal Customer Service Administrator candidate will have experience of working within a customer service focused role and will be comfortable making and receiving both inbound and outbound calls. Full training and support will be given and the company provide free parking and a fun, friendly working environment.
What will you be doing?
- Ensuring that processes are completed on time as per the department daily working routine.
- Handling client/customer enquiries and issues in a timely and professional manner via telephone or email.
- Proactively reporting any delays with services to customers.
- Proactively monitoring end to end service process.
- Building positive relationships with internal and external customers facilitating open communication.
- Supporting and encouraging team members and assisting others as required.
- Ensuring the internal system is updated with information daily.
- Reporting any customer issues or service delays to the Customer Service Manager.
What skills are we looking for?
- Be a confident communicator with a hunger to develop and learn new things.
- Have worked within a similar role and will have previous customer service or administration experience.
- Have previous experience of dealing with queries and the ability to deliver excellent customer service at all times.
- Have a can do attitude and will be an approachable team player.
- Have excellent organisational skills and good attention to detail are also crucial.
What's on offer?
- Hybrid working.
- Working as part of a friendly and supportive team.
- Strong progression.
- Free onsite parking.
For more information please contact Becky Gibson. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.
Customer Service Administrator employer: Sewell Wallis Ltd
Contact Detail:
Sewell Wallis Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Sewell Wallis. Check out their website and social media to understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family feel.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer enquiries, it’s crucial to demonstrate your ability to communicate clearly and confidently. Try role-playing common customer scenarios with a friend or family member to get comfortable with responding to queries.
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to share examples of how you've managed multiple tasks or prioritised work in previous roles. This will highlight your attention to detail and ability to keep things running smoothly, which is key for a Customer Service Administrator.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant admin roles to show us you’re the perfect fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you want to join our friendly team and how you can contribute.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sewell Wallis Ltd
✨Know the Company
Before your interview, take some time to research Sewell Wallis and their values. Understanding their focus on customer service and team support will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous customer service roles in detail. Highlight specific examples where you handled enquiries or resolved issues effectively, as this will demonstrate your capability for the Customer Service Administrator position.
✨Practice Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to build confidence in your speaking abilities.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. This shows your interest in the role and the company. You could ask about the team dynamics or opportunities for progression, which aligns with their focus on developing talent from within.
