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- Tasks: Be the first point of contact for customer queries and provide excellent service.
- Company: Join a growing West Yorkshire business with a supportive team culture.
- Benefits: Enjoy 25 days holiday, free parking, and discounted gym access.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Proven customer service experience and strong organisational skills.
- Other info: Potential for permanent position and great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
This is an excellent business for someone looking to prove themselves and develop their career. \\n \\n The ideal Customer Service Administrator candidate will have experience of working within a customer service focused role and will be comfortable making and receiving both inbound and outbound calls. Full training and support will be given and the company provide free parking and a fun, friendly working environment.\\n\\nWhat will you be doing?
\\n\\nEnsuring that processes are completed on time as per the department daily working routine.\\nHandling client/customer enquiries and issues in a timely and professional manner via telephone or email.\\nProactively reporting any delays with services to customers.\\nProactively monitoring end to end service process.\\nBuilding positive relationships with internal and external customers facilitating open communication.\\nSupporting and encouraging team members and assisting others as required.\\nEnsuring the internal system is updated with information daily.\\nReporting any customer issues or service delays to the Customer Service Manager.What skills are we looking for? \\n\\nBe a confident communicator with a hunger to develop and learn new things.\\nHave worked within a similar role and will have previous customer service or administration experience.\\nHave previous experience of dealing with queries and the ability to deliver excellent customer service at all times.\\nHave a can do attitude and will be an approachable team player.\\nHave excellent organisational skills and good attention to detail are also crucial.What's on offer?\\n\\nHybrid working.\\nWorking as part of a friendly and supportive team.\\nStrong progression.\\nFree onsite parking.For more information please contact Becky Gibson\\n\\nTo apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.
Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester.
Please visit our website for more information on accountancy and finance jobs and human resources or business support positions
Customer Service Administrator employer: Sewell Wallis Ltd
Contact Detail:
Sewell Wallis Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
First things first, make sure you know the company inside out. Research Sewell Wallis and understand their values and what they’re looking for in a Customer Service Administrator. This will help you tailor your approach and show them you’re genuinely interested.
✨Tip Number 2
When you get that interview, be ready to showcase your customer service skills. Prepare examples of how you've handled tough customer queries in the past. We want to see that you can keep your cool and provide top-notch service under pressure!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you’re engaged and keen to learn more about the role and the team. Ask about their customer service processes or how they measure success in the role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to highlight your skills and experience directly related to the job description. Let’s get you that role!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your experience in providing excellent customer service, especially over the phone and via email, as this is key for us.
Showcase Your Skills: Don’t forget to showcase your organisational skills and ability to multi-task. We want to see how you’ve managed similar responsibilities in the past, so give us some solid examples!
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and relevant to the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Remember to quote the reference number and mention where you found the job advertised – it helps us keep track of applications!
How to prepare for a job interview at Sewell Wallis Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you’ve gone above and beyond for a customer, whether over the phone or via email.
✨Familiarise Yourself with the Company
Do a bit of research on Sewell Wallis and their values. Understanding their approach to customer service will help you align your answers with what they’re looking for in a candidate.
✨Prepare for Common Scenarios
Think about common customer service scenarios, like handling difficult customers or resolving complaints. Prepare a few STAR (Situation, Task, Action, Result) responses to demonstrate how you would handle these situations effectively.
✨Show Off Your Organisational Skills
Since the role requires good organisational skills and the ability to multi-task, be prepared to discuss how you manage your time and prioritise tasks. You might even want to bring a planner or a digital tool you use to keep organised!
