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- Tasks: Provide fantastic customer service over the phone and via email.
- Company: Join a well-established, growing business in South Leeds.
- Benefits: 25 days holiday, free parking, and discounted gym access.
- Why this job: Be the first point of contact for customers and make a difference.
- Qualifications: Proven record in customer service and strong organisational skills.
- Other info: Dynamic team environment with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Sewell Wallis is working with a well-established, growing West Yorkshire business based in the South Leeds area, which is currently looking for an experienced Customer Service Advisor to join the business and support the customer service team.
As Customer Service Advisor you will play a key role within the Customer Services Team. You will use your experience and expertise to be the first point of contact for customer queries and will assist in resolving complaints and supporting the Customer Service Team Leaders.
What will you be doing?
- Providing fantastic customer service over the phone and via email.
- Dealing with inbound calls from customers.
- Assisting in general enquiries via email through the dedicated customer service inbox and other mailboxes that the customer service team are responsible for working.
- Resolving customer queries in regard to planning repairs using internal booking systems to book these in.
What skills are we looking for?
- Must have a proven record of achieving outstanding customer service by phone and email.
- Good organisational skills.
- Have the ability to multi-task and have good attention to detail.
What\’s on offer?
- 25 day standard holiday allowance per annum.
- Free on-site parking.
- Gym-Flex, which provides discounted access to multiple different gyms.
Send us your CV below or contact Becky Gibson for more information.
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
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Customer Service Advisor employer: Sewell Moorhouse Recruitment
Contact Detail:
Sewell Moorhouse Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customer queries over the phone, try role-playing with a friend or family member. This will help you feel more confident and prepared for those inbound calls.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle complaints effectively.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've provided fantastic service in previous roles, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Be genuine and let your personality come through – we love that!
Follow the Application Instructions: When applying, remember to quote our reference and mention where you found the job listing. It shows us you pay attention to detail, which is super important in customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s quick and straightforward!
How to prepare for a job interview at Sewell Moorhouse Recruitment
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction.
✨Familiarise Yourself with the Company
Do a bit of research on Sewell Wallis and their values. Understanding their approach to customer service will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Common Interview Questions
Prepare for typical questions like 'How do you handle complaints?' or 'Can you give an example of excellent customer service?' Practising your responses will help you feel more confident during the interview.
✨Showcase Your Organisational Skills
Since the role requires good organisational skills, think of examples where you've successfully managed multiple tasks. Highlighting your ability to prioritise and stay organised will impress the interviewers.
