Care Coordinator Prescription Clerk in Bristol

The care coordinator will be part of the Severnvale Primary Care Network (PCN). The role will involve coordinating with the work of healthcare professionals and non-clinical staff involved in the care of patients. The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions including supporting the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation plus reducing medicines waste and maximising patient outcomes. The Care Coordinator Prescription Clerk will work to support patients' medication management in care homes plus patients who are assessed to require medication compliance aids.

We are looking to recruit 1 member of staff to work the following hours: 37.5 hours per week, 9:30-5:30 (30 minute break). Full training will be provided.

Main duties of the job:

• To process repeat prescriptions on a daily basis ensuring compliance with the Prescription Hub protocols and standard operating procedures.
• To deal with prescription queries from patients, carers, GP practice staff, community pharmacy staff, appliance suppliers, care home staff and healthcare professionals.
• Perform good house-keeping of repeat medication, e.g. medication reconciliation, medication synchronisation, removal of old medication as guided by the pharmacy technicians/pharmacists.
• Effectively liaise with external services, i.e. Community Pharmacies.
• Providing patients with high quality, easy to understand information to assist them in making choices about their care and assisting with queries around medication with support of the PCN Pharmacy Team.
• Proactively identifying patients through admissions and discharge data.
• Creating and maintaining accurate and relevant records, including in patient medical records and communicate progress or issues with managerial or clinical staff as appropriate.
• To provide excellent customer care, demonstrating empathy, patience, and a holistic approach to patient care, with commitment to follow-through care plans and build effective working relationships.
• Coordinating the monitoring of patients' long-term conditions where appropriate.

About us:

Severnvale PCN (Primary Care Network) comprises four GP practices in South Gloucestershire delivering services to a population of circa 34,000 patients which includes 8 care homes. We are an enthusiastic, dynamic, and friendly PCN who constantly strive to improve patient pathways and health care outcomes.

Job responsibilities:

• Working with patients, their families or carers and the Multi-Disciplinary Team (MDT), to capture patient needs and wishes, support the development of Personalised Care Support Plans (PCSP) for each patient and help identify and highlight medication compliance and concordance issues.
• Attend and contribute to MDT as required (e.g., care home residents).
• Working closely with GP practices and PCN healthcare staff to identify and work with a cohort of people to support their personalised care requirements.
• Work with patients to understand their level of knowledge, skills and confidence when engaging with their health, wellbeing and prescribing needs.
• To support in the delivery of Quality and Outcomes Framework, enhanced services and other service requirements on behalf of the PCN.
• To contribute to public health campaigns (e.g. flu and Covid vaccination clinics).
• To understand the common need and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long term conditions including physical and mental disabilities.
• To undertake all mandatory training and induction programmes.
• To attend a formal appraisal with your manager at least every 12 months.
• To work weekends as and when required.

Person Specification:

Skills & Knowledge:

• Essential: Excellent communication skills, knowledge of local health and social care services and providers, proven track record of team-working, able to work under pressure.
• Desirable: An understanding of health promotion issues and current locality initiatives, IT skills with EMISWeb clinical system, ability to respond to change and adapt accordingly.

Other:

• Essential: IT literate (MS office applications), work with people from a wide variety of cultures and backgrounds and people with disabilities and learning difficulties.

Qualifications:

• Essential: Minimum of English and Maths GCSE C or equivalent, Personalised Care Institute eLearning - Core Skills - Shared Decision Making - Personalised Care and Support Planning (The above training can be completed once role is started as part of all mandatory training).
• Desirable: NVQ Level 2 or 3 in Health and Social Care.

Experience:

• Essential: Experience of customer/patient contact and ability to use initiative and work independently prioritising workload and managing deadlines.
• Desirable: Experience in a Practice or health and social care role or a pharmacy.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details:

Employer name: Severnvale PCN
Address: Almondsbury Surgery, Sundays Hill, Almondsbury, Bristol, BS32 4DS, United Kingdom.