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- Tasks: Join us as an Apprentice Customer Advisor and gain hands-on experience in customer service.
- Company: Hafren Dyfrdwy, a top UK employer focused on community and environmental care.
- Benefits: Enjoy 23 days holiday, annual bonuses, and dedicated training for your career growth.
- Why this job: Make a real impact while learning and developing your skills in a supportive environment.
- Qualifications: GCSE Maths and English required; a passion for helping others is essential.
- Other info: Diverse and inclusive culture with excellent career progression opportunities.
The predicted salary is between 800 - 1167 £ per month.
At Hafren Dyfrdwy, we believe everyone deserves more. More care for the environment, more sustainable initiatives, and more support for the communities we serve. That’s why we’re on a mission to deliver bigger and better things, and we need passionate apprentices like you to help us achieve our goals. Our people and culture are the heart of our success. We’re proud to be in the top 5% of utility companies worldwide for employee engagement and ranked as a Top 50 UK Employer on Glassdoor. With nearly 10,000 dedicated colleagues, we’re looking for more brilliant people who are eager to turn challenges into opportunities for a better future. If you’re excited to learn, and ready to make a real impact, we want you on our team.
Apprenticeship Programmes are a great way to earn and learn! Our Apprentice Customer Advisor Programme offers the perfect blend of personal and professional development, exposing you to the core of our business. You’ll be supported every step of the way. Your role will be to gain practical experience in a few teams developing your knowledge and understanding of Hafren Dyfrdwy and the processes. All of this will allow you to further develop your skills so you can communicate data effectively to a wide variety of stakeholders. Furthermore, you’ll spend time with our customer facing teams, delivering high quality products and services to our customers. We welcome all apprentices from diverse backgrounds, as we know diverse minds bring new ideas and a different way of thinking. We are looking for someone who wants to build their career with us and grasp new opportunities, and in return we will support you with varied experiences, training and development to provide a grounding for your future career.
You will be based at our head office in Wrexham, the heart of our patch. The programme requires you to complete placements with our Customer Advisor teams throughout your time in the role, gaining exposure in different areas of the department so that you are equipped with the right skills to build your career here at Hafren Dyfrdwy. In this exciting programme, you will have the chance to discuss your development and career ambitions in your 1‑1 meetings with business leads, mentors, a study buddy, the cohort leader, and the New Talent Team. As part of this apprenticeship, you will be studying towards a Level 2 qualification in Agored Cymru.
You will expand your knowledge of:
- How to understand the different needs and priorities of our customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective.
- You’ll learn the internal policies and procedures, including any complaints processes and digital media policies that are relevant to your role and our organisation.
- Learn how to establish the facts that enable you to create a customer focused experience and appropriate response.
- How to recognise customers that are in financial difficulties or vulnerable situations and where appropriate discussing the relevant Assistance Schemes.
- How to work to various performance targets including customer satisfaction, productivity, and accuracy.
We want our employees to care and to have a genuine passion for what we do as a business. We need people who want to make a difference in providing a vital service to our customers, now and for the long‑term. If you have the passion to succeed that we see in our apprentices every day, you’ll be a great match for our programme. We’d love you to be someone with:
- A ‘can do’ attitude – willing to get stuck in, take accountability for decisions and actions and who takes pride in their work.
- A love of variety in a role and ability to adapt to a dynamic, fast‑paced working environment.
- Ability to quickly prioritise tasks and the initiative to dive head‑first into problem solving.
- Excellent communication and collaboration skills and enjoy working with multiple teams.
- Ability to analyse and interpret information and effectively communicate this to different team members and audiences.
- Curiosity to learn quickly in a reactive and dynamic working environment.
Our New Talent Team will guide you and support you every step of the way. Furthermore, your line manager, mentor and apprentice buddy will be there to help you in making sure you reach your full potential here at Hafren Dyfrdwy.
Location: Wrexham, Wrexham Road, Wrexham, LL14 4EH
Standard: Agored Cymru
Apprenticeship Level: 2
Apprenticeship Duration: 12 months
Starting Salary: £22,500
Entry Criteria: GCSE Maths and English are required for this role
Driving Requirements: There are no driving requirements for this role
It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award‑winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live. Here are just some of our favourite perks that you’ll get being part of the Hafren Dyfrdwy family:
- 23 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500, which is subject to eligibility)
- Leading pension scheme – we will double your contribution (up to 8% when you contribute 4%)
- Share save – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our Academy
- Retail Offers
- Family friendly policies
- Two paid volunteering days per year
As if that isn’t enough, you’ll receive an annual salary increase whilst you’re on programme and you’ll also get an increase when you move into your first job.
At Hafren Dyfrdwy we are passionate about our people. We want to make sure that we continue to foster a more diverse, inclusive, and cohesive culture that represents the communities and customers we serve. We’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us with our commitments.
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
Roles close on 16th March at Midday (12pm). Check your diary – face to face assessments will run from through April and May 2026. Estimated start date- September 2026.
Apprentice Customer Advisor in Wrexham employer: SevernTrentLife
Contact Detail:
SevernTrentLife Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Advisor in Wrexham
✨Tip Number 1
Get to know Hafren Dyfrdwy! Research their values and mission, and think about how your passion aligns with their goals. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be working closely with customers, it's crucial to demonstrate your ability to communicate effectively. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any open days they might have. Building relationships can give you insider knowledge and potentially even a referral, which can make all the difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Hafren Dyfrdwy family.
We think you need these skills to ace Apprentice Customer Advisor in Wrexham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your eagerness to learn.
Tailor Your Application: Make sure to customise your application to reflect the values and goals of Hafren Dyfrdwy. Highlight any relevant experiences or skills that align with our mission of providing excellent customer service and supporting the community.
Show Your Curiosity: We love candidates who are eager to learn! In your application, mention any instances where you've taken the initiative to learn something new or solve a problem. This shows us you're ready to dive into the dynamic environment we offer.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at SevernTrentLife
✨Know the Company Inside Out
Before your interview, take some time to research Hafren Dyfrdwy. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Passion for Customer Service
As an Apprentice Customer Advisor, you'll be dealing with customers daily. Be prepared to share examples of how you've provided excellent customer service in the past or how you would handle specific customer scenarios. Highlighting your 'can do' attitude will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship programme, team dynamics, or opportunities for growth within the company. This shows that you're not just interested in the role but also in how you can contribute to Hafren Dyfrdwy's success.
✨Practice Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to get comfortable discussing your experiences and answering common interview questions.
