Service Delivery Assistant

Want to do the best work of your life? Play your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

Our purpose is taking care of life’s essentials, but we’re also committed to making a difference because we care.

Now, onto the opportunity…

We have a part-time position working 2 days a week in our busy Property Operations team. We are looking for the right person to provide exceptional customer service to support staff and visitors on site. If you are dedicated and take pride in your work, this role is for you!

Service Delivery Assistant

EVERYTHING YOU NEED TO KNOW

As a Service Delivery Assistant, you’ll be the first point of contact for staff and visitors, providing the highest standards of customer service. You will support the site manager in managing contractors and maintaining site compliance. You’ll be involved in daily, weekly, and monthly FM checks to ensure the site is safe, compliant, and efficient.

You will also perform tasks such as site inductions, statutory checks (e.g., fire alarm testing, legionella flushing), and recording compliance data for all STW sites within our region.

Adhering to all Health & Safety standards is imperative. Training will be provided, but awareness of COSHH, DSE, and office safety would be advantageous.

WHAT YOU’LL BRING TO THE ROLE

Excellent interpersonal skills, a caring attitude, and a passion for delivering positive customer experiences are essential. You should have experience with FM and property operations, good IT skills, and knowledge of planned preventative and reactive maintenance. Reliability, organization, and teamwork are key qualities.

We value character, positivity, and a caring attitude alongside relevant experience. We welcome applicants from all backgrounds and celebrate diversity, as we believe diverse perspectives help us serve our communities better.

We are committed to inclusion through our working groups supporting LGBTQ+, Women in Operations & STEM, Disability, and Ethnicity initiatives.

WHAT’S IN IT FOR YOU

Working here isn’t just a job; it’s an opportunity to build a career. We offer a range of benefits, including:

• 25 days holiday plus bank holidays (with buy/sell options)
• Annual bonus scheme (up to £1,500 based on performance)
• Leading pension scheme (company matches up to 15%)
• Sharesave scheme at discounted rates

• Training and development through our ‘Academy’
• Electric vehicle scheme and retail offers
• Family-friendly policies
• Two volunteering days per year

WHAT’S NEXT?

We look forward to hearing from you. Please prepare an updated CV and set aside about five minutes to complete your application. We will notify you of the outcome after the closing date. Stay tuned via email and phone.

If you want to learn more, search #LifeAtSevernTrent on social media.

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