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- Tasks: Support operational teams by coordinating schedules, tracking performance metrics, and managing complaints.
- Company: Severn Trent is a top UK employer focused on employee engagement and environmental impact.
- Benefits: Enjoy 25 days holiday, annual bonuses, family-friendly policies, and dedicated training opportunities.
- Why this job: Join a caring culture that values collaboration and makes a positive difference in communities.
- Qualifications: Strong IT skills, stakeholder management experience, and a customer-focused approach are essential.
- Other info: This role is based at our Finham site, working 37 hours a week, Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
EVERYTHING YOU NEED TO KNOW
We’re looking for a highly organised and proactive individual to support our operational teams in delivering excellent service as an Operations Coordinator on a 12 month FTC. This role plays a key part in coordinating essential activities such as vehicle servicing schedules, training, grab logistics, and resource planning. You’ll be responsible for tracking key performance metrics, helping to drive improvements through data insights and coaching feedback.
Working closely with Planning & Scheduling, Reinstatement, and R&M Managers, you’ll ensure service levels and customer expectations are consistently met. You’ll also handle customer and working practice complaints, manage insurance claims, support reporting for performance meetings, and contribute to wider performance initiatives. If you’re detail-oriented, collaborative, and passionate about enhancing operational efficiency and customer experience, we’d love to hear from you.
You\’ll be based at our Finham site and you’ll work within our Customer Operations department. With this being such a critical role, we’re looking for someone who can join us 37 hours a week, working Monday – Friday.
HOW WE WORK
You\’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.
WHAT WE’RE LOOKING FOR
To succeed in this role it would be advantageous if you had strong IT skills, particularly in Excel and PowerPoint, and be confident using computer-generated reports to analyse and present data. You’ll need experience managing a variety of stakeholders in an operational setting, handling your own workload effectively, and meeting deadlines. A solid understanding of operational performance metrics, local geographical knowledge, and a customer-focused approach to driving performance are essential.
Ideally, you’ll also have experience managing a small fleet of vehicles, familiarity with management systems such as SAP, CLICK, and Power BI, and an understanding of SBF tools for continuous improvement. Key capabilities include excellent organisational skills, the ability to manage your own workload, and strong stakeholder management.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
HOW WE’LL REWARD AND CARE FOR YOU
It\’s not just a job; it\’s a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you\’ll contribute to the environment and community too. Here are some of our favourites:
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
- Two paid volunteering days per year
LET’S GO
We can\’t wait to hear from you! Have an updated CV ready and spare five minutes to apply. We\’ll let you know the outcome after the closing date, so keep an eye on your phone and emails.
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Operations Coordinator employer: SevernTrentLife
Contact Detail:
SevernTrentLife Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Familiarise yourself with the key performance metrics relevant to the Operations Coordinator role. Understanding these metrics will not only help you in interviews but also demonstrate your proactive approach to enhancing operational efficiency.
✨Tip Number 2
Network with current or former employees of Severn Trent, especially those in operational roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Showcase your IT skills, particularly in Excel and PowerPoint, during any discussions or interviews. Be prepared to discuss how you've used these tools to analyse data and present findings in previous roles.
✨Tip Number 4
Demonstrate your understanding of stakeholder management by preparing examples of how you've successfully collaborated with various teams in past positions. This will highlight your ability to work effectively within the collaborative culture at Severn Trent.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Operations Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in operational roles, particularly those involving stakeholder management, data analysis, and performance metrics. Use specific examples to demonstrate your capabilities.
Showcase Your Skills: Make sure to mention your IT skills, especially in Excel and PowerPoint, as well as any familiarity with management systems like SAP or Power BI. Provide examples of how you've used these tools to improve operational efficiency.
Express Your Values: Severn Trent values character and a caring attitude. In your application, convey your passion for making a positive impact on the environment and communities, and how you embody these values in your professional life.
How to prepare for a job interview at SevernTrentLife
✨Showcase Your Organisational Skills
As an Operations Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Highlight how your organisational skills contributed to improved efficiency.
✨Demonstrate Stakeholder Management Experience
This role requires managing various stakeholders. Be ready to discuss specific instances where you effectively communicated and collaborated with different teams or individuals. Emphasise your ability to build relationships and resolve conflicts.
✨Familiarise Yourself with Relevant Tools
Knowledge of tools like SAP, CLICK, and Power BI is advantageous. If you have experience with these systems, be sure to mention it. If not, do a bit of research beforehand to show your willingness to learn and adapt.
✨Emphasise Your Customer-Focused Approach
The job description highlights the importance of a customer-focused mindset. Prepare to share examples of how you've gone above and beyond to meet customer expectations in previous roles, showcasing your commitment to enhancing customer experience.
