Control Centre Change and Improvement Specialist

Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too. 24 hours a day, 365 days a year, we serve 4.8 million households and businesses across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch. We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences, and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here. EVERYTHING YOU NEED TO KNOW Our Network Control team has an opportunity for you to join as our new Waste Operational Control Centre SME on a 12-month basis. The OCC is an Operational Control Centre. This role provides technical expertise to support the Waste OCC teams to drive improved performance in key ODIs, in particular pollution incidents. One of your key responsibilities will be to ensure Waste OCC systems are optimized, processes are fully mapped, and they align to meet the business needs. You’ll be a key individual for Waste OCC and the wider Network Control team, involved in workforce planning and optimization. Some of your other key accountabilities will include: Developing a Waste OCC Quality Management System, complete with training materials and standard operating procedures, both within the department & E2E systems. Ensuring information on our systems is integrated into our technical training framework, updating SOPs and process maps, and aligning training content used by the Academy. Ensuring all Waste OCC processes have a clear RACI matrix and mapped interfaces, including core processes and Incident Management. Owning the review and implementation of an improved Waste Incident Manual, incorporating learnings from past events and developing robust post-incident review processes. Understanding the requirements of key strategic projects/AMP8 schemes to ensure Waste OCC needs are considered (e.g., Waste Network Visualisation, River Quality Monitors). Owning regular audits and root cause analyses to provide assurance to operational colleagues and regulators. Identifying process improvements and opportunities for smarter, more standardized, and compliant ways of working. Developing business cases for future service offerings within Waste OCC. Coaching and developing team members to ensure compliance and standard practices. Leading process changes within Waste OCC, supporting continuous improvement and change programs (e.g., Spills improvements, Waste Networks transformation, Storm Harvester implementation). Supporting incident and event management, potentially running shifts and managing controller and incident processes when required. WHAT YOU’LL BRING TO THE ROLE You should have an understanding of Waste Water systems and relevant legislation, working with both infrastructure and non-infrastructure networks, and a good knowledge of related systems and data links. Experience in data analysis and management information production is essential, demonstrating how you\’ve transformed business information needs into valuable outputs. While skills and experience are important, we also value character, positivity, and a caring attitude. We welcome applicants from diverse backgrounds, who are eager to get involved and make a difference because they care. WHAT’S IN IT FOR YOU Working here isn’t just a job. You can build a career at Severn Trent, with rewards for your efforts. We offer a range of benefits, award-winning training, and opportunities to contribute to environmental and community well-being. Some of our perks include: Salary: £45,943.41 28 days holiday plus bank holidays (option to buy/sell up to 5 days) Annual bonus scheme (up to £2,250 based on performance) Leading pension scheme with double contributions (up to 15%) Sharesave scheme at a discounted rate Dedicated training and development through our ‘Academy’ Family-friendly policies WHAT’S NEXT? We look forward to hearing from you. Please have an updated CV ready and set aside about five minutes to apply. If you have questions or need more info, contact our recruitment team at recruitment@severntrent.co.uk . For more insights, search #LifeAtSevernTrent on social media. P.S. We’ll always inform you of the outcome after the application closes. #J-18808-Ljbffr