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- Tasks: Engage with local communities through proactive communications and digital content creation.
- Company: Severn Trent is dedicated to making a positive impact on the environment and communities.
- Benefits: Enjoy 28 days holiday, car allowance, annual bonuses, and extensive training opportunities.
- Why this job: Be the voice of Severn Trent, making a real difference in local communities while building your career.
- Qualifications: Experience in communications, strong digital skills, and a customer-focused mindset are essential.
- Other info: Diverse backgrounds are welcomed; we celebrate individuality and community engagement.
The predicted salary is between 32000 - 40000 £ per year.
Business Unit :Human Resources
Division :HR CO Communications
Pay Grade Level :Level 2 – Technical Expert
Post end date :12-Sept-25
Salary Range : £32,000 – £40,000
Role Type :Full Time Contract
Secondment length :NA
Recruiter :Daniel McCormack
Manager Name :Laura Holloway
At Severn Trent, we’re passionate about making a difference — to the environment, our customers, and the communities we serve. Our people are the heart of our business, and we’re proud to be a place where everyone can be themselves and thrive.
We’re looking for aRegional Community Communications Officer (RCCO)to be the frontline face and voice of Severn Trent in local communities in Worcester and Gloucester. You’ll deliver digital-first, personalised, and proactive communications to customers affected by our projects and disruptions — helping them stay informed, reassured, and engaged.
EVERYTHING YOU NEED TO KNOW
Working closely with yourRegional Communications Manager, you’ll adapt and deliver communications tailored to local needs, maintain a visible community presence, and ensure valuable local insight is fed back to improve future engagement.
Your key accountabilities in helping us will be:
- Deliver proactive communications for Tier 1–3 projects
- Produce accessible updates across multiple channels (letters, flyers, social media, WhatsApp, email)
- Ensure all content meets brand and accessibility standards
2. Digital Content Creation
- Create engaging content (images, videos, stories) using mobile devices and editing tools
- Work with the Digital Content/Social Media Manager to optimise content reach
3. Community Engagement & Insight
- Act as the local point of contact for customers and stakeholders
- Host in-person and digital drop-ins
- Gather and escalate real-time feedback
4. Complaint Prevention & Issue Resolution
- Spot and resolve early signs of dissatisfaction
- Escalate complex issues appropriately
- Apply lessons learned to future communications
5. Localisation of Campaigns
- Adapt central campaigns to suit local audiences
- Identify local events and channels to amplify messaging
6. Relationship Management
- Build strong relationships with parish councils, councillors, and community groups
- Represent Severn Trent professionally at local events
- Maintain strong internal stakeholder relationships
WHAT YOU’LL BRING TO THE ROLE
Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.
We’re looking for someone with:
- Proven experience in communications and stakeholder engagement
- Strong digital content creation skills
- A proactive, customer-focused mindset
- Excellent relationship-building and influencing skills
- A Full UK Driving Licence and willingness to travel across the region
We welcome people from all backgrounds and celebrate individuality — because diverse minds help us better serve our communities.
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite\’s perks that you’ll get being part of the Seven Trent family:
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Car Allowance of £3,360
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies (including, a year off fully paid maternity and adoption leave)
- Two volunteering days per year
WHATS NEXT?
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date – so keep an eye on your phone and emails.
And if this has sparked your curiosity, and you\’re wanting to find out even more, search #LifeAtSevernTrenton social media.
#J-18808-Ljbffr
Community Communications Officer employer: SevernTrentLife
Contact Detail:
SevernTrentLife Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Communications Officer
✨Tip Number 1
Familiarise yourself with Severn Trent's community initiatives and recent projects in Worcester and Gloucester. This knowledge will help you tailor your conversations and demonstrate your genuine interest in the role during any networking opportunities.
✨Tip Number 2
Engage with local community groups and stakeholders on social media platforms. Building these connections can provide valuable insights and may even lead to referrals or recommendations when applying for the Community Communications Officer position.
✨Tip Number 3
Showcase your digital content creation skills by creating sample pieces relevant to Severn Trent’s communication style. This could include mock social media posts or community flyers, which you can discuss during interviews to highlight your proactive approach.
✨Tip Number 4
Prepare to discuss your experience in stakeholder engagement and relationship management. Think of specific examples where you've successfully built relationships or resolved issues, as these will be key to demonstrating your fit for the role.
We think you need these skills to ace Community Communications Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in communications and stakeholder engagement. Use specific examples that demonstrate your digital content creation skills and proactive customer-focused mindset.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and your understanding of Severn Trent's mission. Mention how your skills align with the key accountabilities listed in the job description.
Showcase Your Digital Skills: Include examples of your previous digital content creation work, such as links to social media posts, videos, or other relevant projects. This will help demonstrate your ability to create engaging content.
Highlight Relationship Management Experience: Emphasise any past experiences where you built strong relationships with stakeholders or community groups. This is crucial for the role, so provide concrete examples of how you successfully managed these relationships.
How to prepare for a job interview at SevernTrentLife
✨Know the Company and Its Values
Before your interview, take some time to research Severn Trent's mission and values. Understanding their commitment to the environment and community will help you align your answers with what they stand for.
✨Showcase Your Communication Skills
As a Community Communications Officer, strong communication skills are essential. Prepare examples of how you've effectively engaged with stakeholders or created impactful content in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer focus. Think of specific situations where you've resolved issues or improved engagement, and be ready to discuss them in detail.
✨Demonstrate Your Local Knowledge
Since this role involves working closely with local communities, show your familiarity with Worcester and Gloucester. Mention any local events or issues you’re aware of, and how you would engage with those communities.