Field-Based Community Flood Resilience Officer in Birmingham

We’re dedicated to protecting the environment and enhancing the communities we serve. Our mission goes beyond delivering one of life’s essentials; we’re committed to sustainability and making a positive difference across our region. Join us to be part of something meaningful and lasting that will leave a legacy for generations to come.

Are you passionate about community engagement and flood resilience? Join us as a Community Flood Officer. This is a field-based role where you will start work from home and be provided with a company vehicle so you can travel around the local community and between Severn Trent’s depots and sites within the East Birmingham and Solihull areas.

As a Community Flood Officer, you will play a crucial role in raising awareness about flood risks and preparedness within local communities. You will educate customers and community groups on flood resilience strategies, such as Sustainable Urban Drainage and Nature-Based Solutions, bridging the gap between technical teams and the community.

Some of your other key accountabilities will include:

• Proactively engage with customers and local communities to promote flood awareness and preparedness.
• Represent Severn Trent in educating customers and community groups on flood resilience opportunities.
• Build strong relationships with local communities, the Environment Agency, Local Authorities, and other stakeholders.
• Provide first responder field support during storm events, triaging incidents and ensuring effective management.
• Attend and support townhalls and community events to encourage community-based flood resilience strategies.
• Collaborate with key external stakeholders to respond to queries efficiently.
• Support customer interactions and promote Severn Trent's flood resilience initiatives.

In order to succeed in this role, it is expected that you will have:

• Strong communication and interpersonal skills.
• Willingness to learn about flood resilience and its importance for communities and the environment.
• Ability to manage time effectively and work both independently and as part of a team.
• Interest in building knowledge of flood risks and resilience strategies.
• A full UK Driving License.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

It’s not just a job; it’s a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you’ll contribute to the environment and community too. Here are some of our favourites:

• Salary starting from £31,200
• 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year of fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year

We can’t wait to hear from you! Have an updated CV ready and spare five minutes to apply. We’ll let you know the outcome after the closing date, so keep an eye on your phone and emails.