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- Tasks: Provide exceptional customer service by resolving inquiries via phone and email.
- Company: Leading utility company in Birmingham with a focus on community impact.
- Benefits: Competitive salary, annual bonuses, and family-friendly policies.
- Why this job: Join us to make a meaningful impact while developing your skills.
- Qualifications: Positive attitude and willingness to collaborate with a team.
The predicted salary is between 30000 - 42000 £ per year.
A leading utility company in Birmingham is seeking a Customer Advisor to provide exceptional service by resolving customer inquiries through phone and email. This position involves working 37 hours a week and requires a positive and caring attitude. The role emphasizes team collaboration and provides extensive training and development opportunities.
Competitive salary, annual bonuses, and family-friendly policies are included in the benefits package. Join us in making a meaningful impact in the community.
Customer Advisor — End-to-End Support with Impact in Birmingham employer: SevernTrentLife
Contact Detail:
SevernTrentLife Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor — End-to-End Support with Impact in Birmingham
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they impact the community. This will help you connect your personal experiences to their goals during interviews.
✨Tip Number 2
Practice your phone and email communication skills. Since this role involves resolving inquiries through these channels, being clear and friendly in your responses can really set you apart.
✨Tip Number 3
Show off your teamwork skills! Think of examples where you've collaborated with others to solve problems or improve processes. This is key for a role that emphasises team collaboration.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making an impact.
We think you need these skills to ace Customer Advisor — End-to-End Support with Impact in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can make a positive impact on our community by resolving inquiries with care and attention.
Highlight Teamwork Skills: Since this role emphasises collaboration, be sure to mention any experiences where you've worked well in a team. We love seeing how you contribute to a supportive environment, so share those stories!
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the posting, like 'exceptional service' and 'positive attitude', to show us you're a perfect fit for the Customer Advisor role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at SevernTrentLife
✨Know the Company
Before your interview, take some time to research the utility company. Understand their values, mission, and the community impact they strive for. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Advisor, you'll need to demonstrate your ability to handle inquiries with care and positivity. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will highlight your suitability for the role.
✨Emphasise Team Collaboration
Since the role involves working closely with others, be ready to discuss how you thrive in a team environment. Share specific instances where you've collaborated with colleagues to achieve a common goal, showcasing your teamwork skills and positive attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the training and development opportunities mentioned in the job description. This shows that you're not just interested in the position, but also in growing and making a meaningful impact within the company.
