Project Support Officer in Hemel Hempstead

Severn Wye is seeking a highly organised individual to join our team as a Project Support Officer. This pivotal role sits at the heart of our energy advice service, ensuring the accuracy, integrity and effective management of the project across multiple funded projects. You will monitor project performance, produce reports for funders, maintain high-quality data and identify trends that support informed decisions. Using CRM database, Excel and Power BI, you will oversee referral management and support with quality assurance.

Working hours: Available on a permanent full-time basis (37 hours per week) or part-time basis (minimum 22.5 hours per week, equivalent to 3 days per week).

Contract: Band 2: £27,223 to £30,077

Reporting to: Project Manager

Location: Gloucester / Hybrid

Start Date: ASAP

This role will include:

• Experience using CRM or database systems to manage, validate and maintain sensitive information.
• Manage the import, validation, triage and allocation of referrals in line with contractual criteria.
• Analyse project performance, adviser capacity and referral trends to maximise service delivery and achievement of targets.
• Support the wider management team with reporting required by funders.
• Provide technical support and training to colleagues on project systems, acting as the first point of contact for data and reporting queries.
• Develop and improve automated reporting processes, data visualisations and workflows to support decision-making and operational efficiency.
• Conduct data quality audits, identify trends, anomalies and reporting risks, and implement improvements.
• Maintain project documentation, financial trackers and audit records in line with GDPR and funding requirements.
• Support the wider Community Advice team with project administration and other reasonable duties required to deliver funded services.

Person specification:

• Excellent organisational and time-management skills, with the ability to manage competing priorities and meet deadlines.
• Strong communication skills and the ability to explain data, systems and processes to colleagues with varying levels of technical knowledge.
• A proactive, solutions-focused approach to improving systems, automating processes and increasing efficiency.
• Exceptional attention to detail and a commitment to data accuracy, quality and integrity.
• GDPR and data protection understanding.

Desirable attributes, skills and experience include:

• Experience using CharityLog or another case management or CRM system.
• Confidence in using Excel to produce data relevant to reporting requirements.
• Experience working with funded projects, contract monitoring, KPI reporting or management information.
• Experience supporting colleagues through systems training and technical troubleshooting.
• Knowledge of fuel poverty, energy advice, housing or community services.
• NEA Level 3 Energy Advice qualification, or willingness to undertake relevant training.
• A genuine commitment to improving outcomes for vulnerable communities.

Why you’ll enjoy working with us:

Severn Wye is a great organisation to work for. We love what we do. You will enjoy a relaxed and supportive work environment, and colleagues who are knowledgeable, generous and committed to making a difference. Our flexible working arrangements are designed to accommodate the work/life balance our people need depending on where they are in their life and career, which means we benefit from the experience and enthusiasm of employees of all ages and backgrounds. We’ll provide the training you need to help you grow in your role and get to grips with the energy landscape. You’ll start on 24 days annual leave increasing to 29 days pro-rataed, plus bank holidays. You’ll have excellent support for the future such as Group Life Assurance and a company pension scheme with employer contributions of 7% when you put in 5% or more. We get together regularly for social events and look after you outside work hours with employee discounts on a range of outlets, including discounted gift cards and cashback.

If this sounds like an environment in which you’d thrive, we’d love to hear from you.

Equality: We are committed to improving the diversity of our team and therefore guarantee an interview to candidates from ethnic minorities, LGBTQ+ or disabled communities who meet the essential job criteria, recognising that these are under-represented at Severn Wye – and in the sustainability sector at large. However, we will always appoint the candidate who best satisfies the job description and person specification.

Severn Wye Energy Agency is a charity working in England and Wales with a vision to live in a stable climate with energy for all. We achieve this by working with people to overcome fuel poverty and act on climate change by putting energy at the heart of everything we do. We support residents and households with information and advice, empowering them to use energy more efficiently and lead healthier, more affordable lives. We help businesses to reduce their carbon footprint and empower communities to meet future challenges by taking control of their energy use and implementing ideas that reduce fuel poverty and energy use. Severn Wye is at the forefront of piloting innovative new technologies that could change the future of energy. We achieve all these things by partnering with local authorities, government departments and policymakers to promote environmental sustainability through renewable energy and low carbon development.